Review summary

Talk Home Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

VU

Verified User

1 out of 5 stars
Noise Pollution Violates UK Laws

Their new notification policy is a nightmare. I've been with them over a year. Suddenly when they take payment they text notifications overnight eg almost 1am or 7am when everyone is sleeping. Most people keep their phones open overnight eg for emergencies. Nothing gives them the right to wake us up. Email confirmations. Don't text!! I told them last month they had woken me up. I was fuming. They assured me they would turn off notifications. They did not. This month they texted me at 12.40AM!! This is highly unethical and violates UK noise pollution laws. Businesses cannot contact consumers outside reasonable business hours. This means 8am to 11pm.

CS

Christine Smith

5 out of 5 stars
Having problems with my phone

Having problems with my phone, turns out I was topping up the wrong thing. Brilliant customer service from Adam, who fixed everything for me.

S

See

3 out of 5 stars
Adam's support was great

I wish to profusely thank Talk Home staffer Mr Adam who provied excellent support through 'Chat' function on 5 July 2025. This Chat I tried after repeated failing to get anyone, even worse disconnection while trying to speak with Talk Home Mobile team. so their phone does not work but luckily chat worked and more luckily Mr Adam was fantastic. Thank you dear Adam

AB

Andrew Barker

5 out of 5 stars
fast response to online support.

fast response to online support.

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All reviews

845 total • Write a review

Showing 691 - 700 of 841 reviews
JH
1 out of 5 stars

Do not believe the positive reviews…

Do not believe the positive reviews they are the worst company going for mobile phones they have blocked my service without warning leaving me stranded as I was unable to use googlepay I also couldnt call them to discuss the issue as they disconected me. I have no UK contact centre and block customers from contacting them with there issues. Post a negative comment to there other social media they delete it and remove your comments.

Date of experience: July 4, 2023

MM
5 out of 5 stars

Amzing and Quick Service

I called 579 and asked if the adult contents are disabled by default and were advised to write an Email or contact on WhatsApp number. I wrote on Whatsapp number, and after verifying the age, the contents were enabled in seconds. 5-star service by Mr. Adam

Date of experience: July 4, 2023

MP
5 out of 5 stars

Extremely Helpful

The call handler was extremely helpful and very polite. He explained everything in detail and his advice was very thorough and help.

Date of experience: July 3, 2023

LN
5 out of 5 stars

Great provider

Quick Delivery, easy to activate, fast service and good value for money

Date of experience: June 29, 2023

s
5 out of 5 stars

Very good customer service very polite…

Very good customer service very polite the internet service is excellent port in my number from another network provided in under 2 days and also got promo price for the next 6 months talk home you are the best and i will hopefully stay with you forever.

Date of experience: June 26, 2023

SG
1 out of 5 stars

Took 4 days to port my number

Took 4 days to port my number. Now I have no data contacted customer service answered quickly but after several hours trying to get data service back, no go. Still have no data. Cancelled contract ported my no to different supplier. Need a reliable service, life is too short

Date of experience: June 22, 2023

S
1 out of 5 stars

Terrible start and appalling Customer Service.

I got a new sim and requested to port in on the 13th. I was told it would take 48 hours max. Both Sims stopped working the next day. Since then I have been calling and emailing them every single day to explain how inconvenient it was without my sim as I was not able to receive OTP text and some important calls. Unfortunately, their customer service is appealing and hopeless. They haven't taken responsibility at all. All they have is an excuse and even after 8 days today no signs of getting it working. Please don't bring your number as you will suffer like me. I also asked them to log a complaint several times as I am very distressed and they haven't done that yet. Can someone actually help me asap?

Date of experience: June 21, 2023

A
5 out of 5 stars

Prompt response

Chat responded quickly and answered my questions - albeit slowly, but got there in the end. Had a problem with my login, raised a ticket and 3 emails and 30 mins later, all sorted.

Date of experience: June 20, 2023

M
5 out of 5 stars

Thank you - Problems with port-in request resolved.

Had problems with port-in request. Advisor Joey was polite and helpful in resolving the issue, hopefully it will be sorted.

Date of experience: June 20, 2023

s
4 out of 5 stars

My phone wouldn't connect spoke to…

My phone wouldn't connect spoke to Ahmed and was all sorted. That's the way to do customer service although can't give 5 stars due to initial issues

Date of experience: June 19, 2023

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