I ordered my food online, and was told if I ordered over £24 the delivery was free. My order was £26 as confirmed in the email I received, and when the delivery driver came, he charged me £2 for deliv... See more
The process was fairly simple just like ordering normally online. I really liked the way I received a phone call to double check that I had placed an order, very reassuring. Only slight problem was that I couldn't get my food delivered ASAP, I had to wait 1hour and 45mins as that was the earliest time I could have it delivered.
i got home late from work and didnt want to cook my husband suggested a takeawy and so i went online to takeaway.com and ordered my food they were very good and within half an hour it arrived i would certainly use this site again and recommend it to other users
The food as usual was hot & delicious. Slight problem with the time though as I ordered meal for 8.30pm but it turned up at 7.50pm! The delivery driver did apologise & offered to return with fresh order at 8.30pm, as it was there I accepted the order. Couldn't get better service than that, could you?
Will defiantly be using them again. Well done to all the staff etc, fantastic service, value & food.
Ordered an indian takeaway with ease, from a restaurant I'd visited before, food arrived in very good time, with complimentary poppadoms, chutney etc...
It was the first time I had ordered our takeaway on line and paid for it and I will definitely be doing it again. The menu was easy to read and the booking system so easy to navigate. Paying was so simple too which I did with my card. I got an e mail straight away confirming my order and payment so I knew it was all done. Fabulous service. Very impressed.
Based on analysis of 73 reviews rated 1-2 stars for Takeaway.com
Delivery23 mentions
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Payment issues19 mentions
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Customer service19 mentions
“com closes their customer service at 11pm”
Refund11 mentions
“after the meal i had and the hassle with missing items and the rudeness from the staff i nave deleted my account as i...”
Charges8 mentions
“I ordered my food online, and was told if I ordered over £24 the delivery was free”
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Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries.
The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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Review summary
Takeaway.com generally receives positive feedback, with many customers praising the service and the quality of food. Reviewers highlight the ease of ordering and the freshness of the meals, often noting that the platform delivers on its promises. However, there are significant complaints regarding delivery issues, including unexpected fees and delays. Several customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, some reviews mention problems with food quality, such as soggy rice and excessive batter on chicken balls. While many enjoy the variety of restaurants available and the overall experience, the recurring delivery and order accuracy issues detract from the positive sentiment. Overall, Takeaway.
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