Simple sign-up process and outstanding…
Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!
4.3
Great
394 reviews
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Review summary
SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Zoe K Really helped me out with my…
Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.
Laura and Katie were fantastic being…
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐
Very informative and great help.
Very informative and great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
switchboardfree.co.uk
All reviews
394 total • Write a review
Showing 71 - 80 of 390 reviews
ST
Great customer service from Laura
Great customer service from Laura. Within 10 minutes she helped me restore our landline with no hassle at all. Very friendly and efficient !!! Thanks Rebekah MagNi Sports
Date of experience: February 25, 2025
ST
Simply the best …
Having been a customer of switchboard free for many years (9+) if not more. when we relocated our businesses the Customer services team have always gone the extra mile to provide us with a local area phone line regardless Take today Abbey who we dealt with us was absolutely amazing. With already having one number which ended in 51 we enquired if we could get 52 also and in a mater of minutes Abbey informed us it was all changed over "Totally Amazing service" as always. we'll happily and Highly recommend to everyone to use switchboard free
Date of experience: February 21, 2025
KM
Brilliant
The onboarding process was very easy and the customer service staff were really helpful. The lady i spoke to name Zoe was very understanding towards my circumstances. Thank you and looking forward to using the servie. So far so good.
Date of experience: February 21, 2025
TA
good support from Miss Kate
good support from Miss Kate
Date of experience: February 21, 2025
SW
Very helpful impressed with the level…
Very helpful impressed with the level of service
Date of experience: February 21, 2025
MK
Martin K
US
Not just a reliable and professional business telephone system, backed up with excellent service
I’ve had a telephone plan with SwitchboardFREE for a number of years and for various start-up and established businesses. My experience with SwitchboardFREE has been very good, particularly in there after sales and customer service support. Whether that’s questioning service and system options or simply a question about an invoice or payment, I’ve always received a very friendly, courteous and efficient service.
Date of experience: February 21, 2025
JS
I was looking for an alternative....
I was looking for an Aircall alternative that functioned in the same way, wasn’t overly expensive, and allowed a single-user option rather than requiring payment for multiple licences I didn’t need. With Switchboard, I have a cost-effective app-based phone for both my PC and mobile, which operates seamlessly like any telephone call centre. Plus, I benefit from tech support. They assisted me with the installation, and it works perfectly – all for under £20 a month, fully inclusive. Abbey at Switchboard Customer Care helped me set it all up and answered the phone in seconds, calling me back as promised. Cheers!
Date of experience: February 19, 2025
KV
Great company been using for 4 years…
Great company been using for 4 years now for both our business and never had any complaints. It's very effective as most of the times when we travel the lines are redirected to our mobile phones making it very efficient to stay in touch with our clients. Great support from Abbey in setting up the line and helping us to organise everything in very short time. Highly recommended company in terms of service and support.
Date of experience: February 19, 2025
E
Eugeniu
US
Excellent Customer Service - Thanks to George!
I’ve had a fantastic experience with Switchboard Free, especially thanks to the outstanding support from George. I encountered several issues with my account, including call redirection and billing concerns, but George worked tirelessly to resolve everything quickly and efficiently. He was professional, patient, and went above and beyond to ensure my service was working perfectly. George also helped me adjust my plan to better suit my needs and arranged a refund for an accidental top-up. His attention to detail and proactive approach made all the difference. If you’re looking for a reliable VOIP service with great customer support, I highly recommend Switchboard Free, and I’ll definitely be sticking with them thanks to George’s excellent service. Thank you, George!
Date of experience: February 18, 2025
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