Simple sign-up process and outstanding…
Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!
4.3
Great
394 reviews
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Review summary
SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Zoe K Really helped me out with my…
Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.
Laura and Katie were fantastic being…
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐
Very informative and great help.
Very informative and great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
switchboardfree.co.uk
All reviews
394 total • Write a review
Showing 61 - 70 of 390 reviews
DM
Rookie Error
I'm a new subscriber and made a mistake in the setting up of the calls etc. Got hold of Oliver in support and he fixed it in no time. Didn't even rag me for my schoolboy error. 5 Stars
Date of experience: March 13, 2025
MM
Amazing phone systems, apps and customer service
We have not only saved well over £1000 a year moving our phone lines from BT to Switchboard Free, we have ended up with a far superior system for managing all our calls into and out of each of our numbers. From first contact they were so helpful and friendly and actually made the whole process easy and I highly recommend them.
Date of experience: March 12, 2025
FD
Always really helpful
Always really helpful. I've used them on my last 4 projects. Contacted them as needed to make some changes to the account and they were more than happy to help. Great service as always :)
Date of experience: March 12, 2025
DE
Spoke to Laura today on support and she is a true gem
Spoke to Laura today on support and what stood out for me was her intent natural nature to want to do the best in the framework of what I was trying to achieve if that makes sense.. It wasn't a case of how quickly can we get this done and onto the next, instead it was how about we try this or how about we call it that.. She was also very patient and listened to all the ins and outs of my enquiries.. It could have gone the other way, how about have you read the pdf guide, faq or used the online spasimodo ai bot yet? know what I mean.. SBF have got it right, good old fashioned service where everything is known 1st time when asked I actively asked if I could write a glowing email to perhaps her boss which she said she would prefer a trustpilot review.. so here we are.. Been using these guys for my phoneline for over a year, I personally recommend them based on my actual real life dealings with them.. Not being funny or anything but let's have it right, UK customer support is key, if I had to deal with people with accents from a 3rd world country 5000 miles away there is definitely that barrier there sometimes so it is refreshing to talk to UK support As my business grows and needs increase there is a bolt on to cover that.. Danny goosebumps.marketing
Date of experience: March 11, 2025
JS
Extremely Impressed
Justice Served Debt Recovery have only been a customer of SwitchboardFREE for a week but we are extremely impressed. SwitchboardFREE has exceeded our expectations. Highly recommended.
Date of experience: March 10, 2025
JP
Really impressive service from…
Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically mention Laura as being an excellent member of the team and always giving stellar support and advice (even if the questions asked are silly)
Date of experience: March 7, 2025
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