Simple sign-up process and outstanding…
Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!
4.3
Great
394 reviews
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Review summary
SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Zoe K Really helped me out with my…
Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.
Laura and Katie were fantastic being…
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐
Very informative and great help.
Very informative and great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
switchboardfree.co.uk
All reviews
394 total • Write a review
Showing 31 - 40 of 390 reviews
LQ
A rare find
10/10 company, can’t imagine using anyone else.
Date of experience: May 14, 2025
MG
Take care signing up for Switchboard FREE!
The actual terms of SwitchboardFREE are buried in the terms of service, they are not transparent. I originally understood we were entering a month trial service when until they deducted £13.10 from my card. I searched the website for a ways to cancel but none is provided - they now tell me you need to email them to cancel - again deliberately effusive. Despite not using the service - they deducted a second months payment of £32.10 which I dont understand at all! They did this despite my having already emailed my cancellation... It transpires SwitchboardFREE is anything but "FREE". I emailed them requesting a refund of this second charge but notably received no reply from them. I have subsequently reported this second charge to my bank as fraudulent activity - I could not recommend SwitchboardFREE.
Date of experience: May 3, 2025
CS
Outstanding customer support
Outstanding customer support provided by Zoe today. Thank you.
Date of experience: April 23, 2025
NM
Service is ok but go through invoices!
Service is ok. It does the job. Both my small business and my partners have both noticed they like to continuously add things to your package/bill to see if you realise. "Call recording free" and "call credit" depsite us constantly switching it off. Every few months this happens and whilst they play the "oh sorry, not sure how this has happened card" and then offer to refund that amount off the bill in question, it should just not happen! Sort it out
Date of experience: April 18, 2025
DP
I'm very disappointed with this…
I'm very disappointed with this service. Even though I wanted to cancel my subscription, there was no option to do it manually. I had to write them an email just to say I wanted to cancel. After that, they asked me why I wanted to cancel... seriously? Why do they need to know? I simply found a better service — that's all. At first, I didn’t want to leave a bad review. But after I replied to their question, I was charged £6 again — twice! One payment, then another a week later. That’s why I’m writing this review: to warn others. Be careful — they might charge you for no reason even after you try to cancel.
Date of experience: April 18, 2025
MN
I can't praise the team at…
I can't praise the team at SwitchboardFREE enough as we had a very difficult time porting our number over from BT, who were absolutely hopeless. Thankfully the team at SwithboardFREE who kept on our case and would not give up despite BT's complete incompetence. Everything has now been resolved thanks to their teams tireless efforts. Many thanks to all involved at SwitchboardFREE, especially Zoe and Abbey who have been absolutely brilliant and so helpful! I wish all companies had the same level of customer service as SwitchboardFREE. I would highly recommend them :)
Date of experience: April 16, 2025
J
JacquiH
US
The system has alot of features which…
The system has alot of features which are easy to manage. If you have a problem they will get back to you within the day. Today a problem was finally resolved with their Technical team member, George. So Thank you George - you deserve a raise !
Date of experience: April 11, 2025
EC
Lets my Skype number live on for less ££, with great UK-based service and support
I'm one of the many virtual number ports out of Skype (sounds like there are a lot of us...). I tried a couple of possible replacements which turned out to be either full scams or offered lousy service/simply didn't work. SwitchboardFree is designed as a proper VOIP solution for businesses handling sales teams /tech support call distribution, so it's a robust, professional business-oriented venture that happens to work great for individuals too. Unlike the others I tried, they have proper experienced sales and tech support teams, all UK-based and the friendliest, most helpful people you could hope to work with. Works great on my Android phone and Win10 (Win10 app a little dated but does the job fine), and being a commercial venture it gives you options like specifying "line open times" and custom call-waiting messaging. It includes a good chunk of monthly UK calls and allows my Skype number to continue yet is quite a bit cheaper too. Couldn't be happier.
Date of experience: April 8, 2025
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