Simple sign-up process and outstanding…
Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!
4.3
Great
394 reviews
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💬Hasn't replied to negative reviews
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Review summary
SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Zoe K Really helped me out with my…
Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.
Laura and Katie were fantastic being…
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐
Very informative and great help.
Very informative and great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
switchboardfree.co.uk
All reviews
394 total • Write a review
Showing 21 - 30 of 390 reviews
lb
Laura was very helpful and very…
Laura was very helpful and very pleasant to talk to. My problem was resolved quickly and efficiently.
Date of experience: June 4, 2025
AK
Be aware they charge for next month on…
Be aware they charge for next month on cancellations. Billing has no month mentioned - it seems all too shady.
Date of experience: June 2, 2025
AG
Outstanding service from start to finish
SwitchboardFree has been a breath of fresh air. From my very first enquiry, their sales team listened to our needs rather than pitching a one-size-fits-all package, and every promise they made was delivered (or exceeded) during onboarding. Migration day was seamless—no downtime, no lost calls—and their engineers even recorded and uploaded our personalised welcome and IVR messages before we went live, so we looked and sounded professional from hour one. Call quality has been rock-solid, the online dashboard is intuitive, and the pricing is refreshingly transparent—exactly what was quoted, no hidden extras. Whenever we had questions, support responded within minutes, with real answers instead of scripted replies. Compared to our previous VOIP provider, the difference in both reliability and customer care is night and day. If you’re looking for a hassle-free switch to a feature-rich phone system backed by a genuinely helpful team, I can’t recommend SwitchboardFree highly enough. Five stars well deserved!
Date of experience: May 29, 2025
ML
Not sure what is happening to my…
Not sure what is happening to my porting of my personal telephone number from Skype. I have had no contact from Switchboardfree since opening the account. I will a wait a little longer and if the transfer is not complete or the number has been lost then I will close this account
Date of experience: May 18, 2025
D
Costs are ridiculous and support scarce
Update, my issue has been fully resolved to my complete satisfaction and I remain and continue to be a customer. I’ve been with them over 2 years and it just keeps going up, complaining does nothing they just keep sending invoices and taking money. Replies take 3 days if at all. I cannot recommend and will ask my bank how to stop them taking money.
Date of experience: May 18, 2025
De
Ali was Soooo helpful!!
Ali was Soooo helpful!!! I’m a new user was just getting to grips with the service. Ali took the time to explain to me in detail what all the options were. Very happy!! Dan
Date of experience: May 15, 2025
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