Review summary

SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

LU
Simple sign-up process and outstanding…

Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!

Zoe K Really helped me out with my…

Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.

MH
Laura and Katie were fantastic being…

Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐

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All reviews

394 total • Write a review

Showing 321 - 330 of 390 reviews
RT
5 out of 5 stars

Customer service is excellent

Customer service is excellent, everything is always dealt with swiftly, professionally and politely.

Date of experience: October 5, 2022

R
5 out of 5 stars

Customer service has been excellent and…

Customer service has been excellent and their support delivered in a timely manner. Easy to use dashboard to make any changes or updates

Date of experience: October 5, 2022

RJ
5 out of 5 stars

The product is excellent!!

The product is excellent, with a lot of really useful functions to facilitate my company's communication, and the support service always exceeds my expectations.

Date of experience: October 4, 2022

AP
4 out of 5 stars

Overall a great system

Used Switchboard Free numbers for years. The software to manage your calls can be a little clunky sometimes and prices seem to creep up but overall a very good product.

Date of experience: October 4, 2022

B
5 out of 5 stars

I transferred my number away from Ring…

I transferred my number away from Ring Central to SwitchboardFREE several months ago and it's the best decision I've made this year! Their service is much more reliable & cheaper!

Date of experience: October 4, 2022

TC
5 out of 5 stars

Excellent Customer Service

On every occasion I have spoke to the staff they have been excellent. Their customer service and knowledge is outstanding. A well deserved 5 stars!

Date of experience: September 29, 2022

d
5 out of 5 stars

brilliant customer service

I don't normally leave reviews but I have to say probably the best customer service I have ever received..( from Hannah ) ..had an issue sorting the app on a new phone and I received prompt responses and excellent advice on how to sort...really appreciated the rapid replies.Thanks.

Date of experience: September 29, 2022

PB
2 out of 5 stars

Sent me an invoice for £0.00 (£0.00,not…

Sent me an invoice for £0.00 (£0.00,not a typo) , and then sent me a further email threatening me with Debt collectors if I didn't pay

Date of experience: September 28, 2022

DM
5 out of 5 stars

Excellent service

Excellent service

Date of experience: September 28, 2022

A
5 out of 5 stars

Always a pleasure dealing with Hannah…

Always a pleasure dealing with Hannah at SBF. The serivices are great and very competitively priced.

Date of experience: September 28, 2022

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