Review summary

SwitchboardFREE VoIP Phone Systems receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

LU
Simple sign-up process and outstanding…

Simple sign-up process and outstanding customer service from Laura. The service offered is perfect for my needs and very reasonably priced. Glad I found you!

Zoe K Really helped me out with my…

Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.

MH
Laura and Katie were fantastic being…

Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

394 total • Write a review

Showing 311 - 320 of 390 reviews
c
5 out of 5 stars

They are very useful

They are very useful, helpful and reassuring. I discovered the phone had so many more features that make the user experience better, all for a very reasonable cost to us.

Date of experience: January 18, 2023

T
5 out of 5 stars

Really easy to set up

Really easy to set up. Good price

Date of experience: January 14, 2023

c
5 out of 5 stars

Super Quick service

Super Quick service ! Staff members on point

Date of experience: December 27, 2022

GE
1 out of 5 stars

Lock you into a 3 month minimum term…

Lock you into a 3 month minimum term that’s buried away so now stuck paying for it when I don’t need the services anymore. Just out for your money, avoid.

Date of experience: December 13, 2022

M
1 out of 5 stars

Do not use this company

Do not use this company. (1) I kept getting random calls from other people who were trying to get hold of another business - total waste of my time (2) they wouldn't give me a new number (3) their software (which you can install on your phone to take calls) randomly picks up even when you don't pick it up - so I would be having lunch and suddenly hear a voice saying "hallo, hallo" from my phone (4) they refused to cancel by subscription despite multiple email and phone calls and despite me no longer wishing to use the service Do not use these guys - you have been warned

Date of experience: November 10, 2022

AS
5 out of 5 stars

Switchboard free is an excellent choice…

Switchboard free is an excellent choice for voip solutions. I have been with them for over 5 years with no problems.

Date of experience: November 9, 2022

A
5 out of 5 stars

Support has been paramount throughout…

Support has been paramount throughout the years we have been with Switchboard Free. Over this period of time we have personally been supported by Hannah W who has always exceed expectations. In 10 years we have only had a technical issue once and was contacted by swtichboard who knew before we did. If Hannah was further North, I would definitely offer her a job 😊

Date of experience: October 21, 2022

c
5 out of 5 stars

Great and responsive team

Great and responsive team

Date of experience: October 14, 2022

SB
5 out of 5 stars

Hannah and the team offer great service…

Hannah and the team offer great service and very responsive to issues

Date of experience: October 14, 2022

M
5 out of 5 stars

Great Service

Had an issue with the sign up as GoCardless dont accept Tide bank...customer service to the rescue via live chat!

Date of experience: October 14, 2022

Previous1•••313233•••39Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.