Responsible
Mix was very responsible letting negotiator who replies to all the queries. we Really appreciate his support.
4.5
Excellent
765 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Streets Ahead Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Georgina has been helping to schedule…
Georgina has been helping to schedule maintenance work on the flat that we’re letting and has been super helpful, polite and responsive.
My wife and I had a great experience…
My wife and I had a great experience moving into our new property, thanks to the process of searching for it and negotiating with Adem. Following up with Enzo with the viewing until I moved in was easy for us. Thank you for the opportunity to rent this home, as we really needed this space.
Best experience
This is my first time renting and I will say it was a wonderful and stress-free experience. My special thanks go to Enzo who made it so easy.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
streetsahead.info
All reviews
765 total • Write a review
Showing 731 - 740 of 761 reviews
OE
Avoid at all costs
Avoid at all costs - when I was in the process of purchasing a property, I had one conversation with Streets Ahead and it was abundantly clear that they had nothing which matched my requirements. Instead of leaving it and contacting me when/if something suitable became available, I was bombarded with emails advertising properties way outside my price range and subsequent phone calls trying to talk me into viewing things I simply couldn't afford. I decided to use Tyler at Foxtons (07875800574), who managed to secure me a property and facilitate my move-in within three months. I've lived here for a further two (at time of writing this is c. 5 months after my initial call with Streets Ahead) and am STILL being inundated with marketing spam from them. All requests to be removed from their mailing list are ignored and every time you block one of them, you get an email from a colleague doing exactly the same thing. Shocking.
Date of experience: November 18, 2020
S
Sherry
US
Thank you Milly - An absolute star!
Massive thank you to Milly Broome at Streets Ahead Purley Lettings, she has been absolutely amazing throughout the entire process and has given me a consistent 5* service. Milly has made this process so simple and smooth. She is so professional and very efficient, has kept me well informed and has been very understanding to my requirements. She is a great asset to the Streets Ahead Lettings team.
Date of experience: September 6, 2020
CM
Dropped like hot coal on move in day!
We were supposed to be moving into a property in Whitestone Way, Croydon. This had been agreed on 03/07 to move in 02/09. Passed the reference checks etc. When asking for the contract in the weeks leading up to the move in we were continuously fobbed off. It wasnt until 3pm on move in day that we were told the landlord had cancelled last minute due to a bereavement. This almost left us homeless as we'd already given notice to our current landlord. Later on that night we see that the property has been posted again online for an immediate move in date. They said this was a tech error but the advert is still up at the time of writing. My friend called them and asked if they were taking viewings which they confirmed they were. When confronted about this they simply blocked us on WhatsApp. Be careful in your dealings with these people, you wouldn't treat your worst enemy like that!
Date of experience: September 4, 2020
PT
I wouldn’t rent from these people
I wouldn’t rent from these people. They take months to do essential repairs and the people they send to do them don’t do them properly anyway. They ignore your calls and emails for days and yet when they email you expect to be harassed unless you give them a speedy reply.
Date of experience: August 26, 2020
Y
Yeliz
US
Selling our property and had streets…
Selling our property and had streets ahead Addiscombe visiting us. The staff who visited us was kind and seemed professional. So we thought yeah we will go with them. We called left messages no one returned our calls. Sent emails and no reply. This happened about 4 times in a week. If they are doing this at this stage how will it be after we sign the contract with them. So I emailed them and told them that we will be going with a different agency as we are not happy with the communication. Still no reply. Glad that we didn't go with them. We went with BARNARD AND MARCUS and glad we did, I never have to call to chase things up. They will always call me to update me of everything. Staff is wonderful. Every thing is fantastic.
Date of experience: August 25, 2020
RF
Rob F
US
Super hardworking agents
Streets Ahead were great to work with, from start to finish. We’d previously marketed our property with another agent who hadn’t had much success. Streets Ahead Purley were super keen to get us on their books, and once we’d signed up they quickly started getting people through the door. Having secured a buyer there were unfortunately legal issues with the chain below us, which delayed our sale. After nearly a year our buyer pulled out of the purchase; but the Streets Ahead team had been trying to progress the sale and then got straight back on it and were able to arrange a high number of viewings in a short time. This ‘open day’ resulted in a strong offer and second time round we exchanged / completed within eight weeks. Their fees were higher than the competition, but the extra cost was genuinely well worth it. Our previous agent told us that their ‘network of branches’ would all be working for us and trying to sell our property; but we saw no evidence of this. With Streets Ahead this really was the case, and it really did feel that the whole team was trying to sell our house. They seemed to work harder, certainly worked longer hours, and were great and drumming up support for our property and getting people through the door. Many thanks to the whole team (a few of whom have now left). Jason and Jo from the Purley branch were the team that finally got us over the line, and big, big thanks to Andrew our Sales Progressor who kept everything moving smoothly once the sale had been agreed. In addition to these guys, thanks to many of the other team members who we worked with, including Gemma, Lara, Jamie, Catherine, and Diana; who all played a key role in selling our house. Highly recommended. Give them a try – you won’t be disappointed!
Date of experience: August 10, 2020
CL
Incredible team at Streets Ahead in South Norwood
I am beyond grateful to the team at Streets Ahead South Norwood branch who helped me navigate a tricky purchase that completed at the height of lockdown. When I first viewed the property, I was met by Patrick Simpson, who supported me in taking my time to look around while giving me honest and detailed insights into the area's market. He helped me make the right decision to put in an offer. The sales team headed by Sedat Kilic fairly presented my offer to the seller and avoided a 'bidding war' on a sought after property. I believe they were fundamental in having my offer chosen over a cash buyer, and for that alone, I can't thank them enough. I had Philip Bruce and Mary-Jane Taylor look after me during the final stages. I found Philip to be incredibly helpful during the stress and complication of completing during the lockdown, and his proactive stance pushed the purchase through. I would wholeheartedly recommend Streets Ahead to anyone.
Date of experience: June 29, 2020
LD
Been waiting for a £230 refund now for…
Been waiting for a £230 refund now for 2 weeks I’ve rang the office 5 times and they just keep saying we will sort it and have some one ring me back , they are actually useless worst customer service ever do not use them
Date of experience: June 18, 2020
RT
The whole team progressed us along very…
The whole team progressed us along very quickly which we're grateful for. Especially Gavin Gordon from the Croydon branch who was very helpful and transparent through the whole letting process; always happy to chat and go through things which made the whole process easier for us. He was very amiable and we felt confident in his ability to handle our letting. There were a few negative points which include not being told some info (e.g. car parking bay) on the day of move in but nothing major. Overall good service
Date of experience: May 6, 2020
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.