Responsible
Mix was very responsible letting negotiator who replies to all the queries. we Really appreciate his support.
4.5
Excellent
765 reviews
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Review summary
Streets Ahead Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Georgina has been helping to schedule…
Georgina has been helping to schedule maintenance work on the flat that we’re letting and has been super helpful, polite and responsive.
My wife and I had a great experience…
My wife and I had a great experience moving into our new property, thanks to the process of searching for it and negotiating with Adem. Following up with Enzo with the viewing until I moved in was easy for us. Thank you for the opportunity to rent this home, as we really needed this space.
Best experience
This is my first time renting and I will say it was a wonderful and stress-free experience. My special thanks go to Enzo who made it so easy.
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Website
streetsahead.info
All reviews
765 total • Write a review
Showing 741 - 750 of 761 reviews
S
Sammy
US
Dishonest people at Street Ahead…
Dishonest people at Street Ahead Croydon. Took reservation fee of £350. The document given clearly says "if you should change your mind and we have already referenced you, we will deduct the cost of £138.00 (Incl. VAT) per tenant referenced and refund the remainder." Didn't get any refund, called and emailed many times.
Date of experience: March 10, 2020
M
Mike
US
Absolutely shocking customer service.
Absolutely shocking customer service. The south Croydon branch were too busy trying to make their next sale or letting to care about customer service. As soon as you sign, they take no notice of your requests. Even prior to moving in there were bad signs with this company. I should have followed my initial reaction. I do not recommend these estate agents.
Date of experience: January 21, 2020
D
Dale
US
Genuinely brilliant the whole way through
Tom at Streets Ahead was genuinely brilliant the whole way through.Very friendly, helpful, informative and easy to talk to. He had made our first home purchase a very happy experience, and has left an excellent impression with me and my fiancee.
Date of experience: January 18, 2020
MS
Very very good 😊
From start to finish , from initial valuation to completion streets ahead were professional, helpful, efficient and supportive. Moving us very stressful and they were so kind and understanding when things went wrong as they inevitably do. Special mention to Maryjane, Michael, Rahman and Jola but the whole team deserves these plaudits
Date of experience: December 16, 2019
NP
Aidan LaCroix from the South Norwood…
Aidan LaCroix from the South Norwood branch was extremely helpful in finding me a property. Initially when my original search fell through due to the person I wanted to share with being uncertain, Aidan stuck with me through a change in budget, to find the right home for my kids and me. Very professional agent. I would highly recommend StreetsAhead and would highly recommend Aidan.
Date of experience: November 4, 2019
SA
Fantastic experience so far with Streets Ahead - Lee, Kai, Dani & Selma excellent cross branch team working :)
Fantastic experience so far with Streets Ahead - Lee Lavender and Kai (manager) @ Coulsdon branch - professional, know the market and go the extra mile and beyond to help! Really personable and friendly too! These guys sold my apartment and are helping me to look for my next home they have made the whole experience enjoyable, cannot recommend enough. Really appreciate their honesty and help throughout especially as I changed to them after having no luck in selling my place. Lee is very thorough, quick, honest and on the ball especially with responding which is why I reached out to Streets Ahead in the first place! They work well with the other branches too so due to the location of my old place it was marketed and managed by Dani and his team who were great too. Excellent team working between the 2 branches and it was great to see them coming together to help me sell my apartment. Now they are helping me with my search for my next home xxx
Date of experience: October 3, 2019
R
Rose
US
My husband and I recently sold our home…
My husband and I recently sold our home through Streets Ahead. We initially decided to market the property through another local agent as we heard their fee was cheap. They failed miserably and we were at this point quite desperate to move as we found our dream home. Streets Ahead approached us and from initial chat to completion their service was outstanding. I wish we had chosen to market with them from day one. The team were are fantastic and clearly all work very hard. After marketing our home beautifully online they sold our home on the first viewing, achieving asking price. I cant believe the difference in agencies and would recommend them to all of the South East.
Date of experience: September 20, 2019
A
Misleading, time wasting, careless people!
Deceitful, time wasting, careless people. You will lose money regardless being a buyer or seller. Just avoid them. # Introduction In the beginning, everything look it was on my side, except the time frame, so from the start I clearly communicated to each party that time is crucial. From the agency they said that everything will be straight forward and fast. Because I trusted them, I ended up losing 6 months of my life, £600 direct money loss (bank, solicitor fees) and thousands of pounds or indirect costs (rent renewal and accompanied expenses) cost that could be otherwise harnesses for paying mortgage installments. # Involved parties + Street Ahead = Danny Midani, Salma Ashfaq, Zena Beri + Sellers Solicitor = Tollers Solicitors - Kassilyn Carry + My solicitor = Ronald Fletcher Baker LLP - Pinar Demir + HML Croydon - property management company + NSQ development Wandle Park Croydon # Story I had a first viewing of the 3rd Floor Palladian Court, 3 Cabot Close property on 20. April. Upon viewing, I immediately made offer without negotiation the equal to amount displayed on the Right Move site £300K. Agent Selma who was showing me flat even advised me to try with lower offer £290K and see what happens. I replied that I do not need to negotiate as long as I know that everything is ok with property legally and any other way, and that we can close this transaction quickly! At that point, she said that property is chain-free and that owner who is in China, wants to do the same. Also, she mentioned, that usually takes from 4-6 weeks to complete a legal paperwork. At this point I knew my I will have guests coming to London I needed to accommodate, so if transaction is done in normal timeframe everything will be ok. For me timeframe was crucial. As I got agent's confirmation that everything will be ok by asking multiple time, I thought I could count on it. But ... As during first viewing I have noticed that electricity is not working, oddly except in toilet, naturally I asked to check what is going on. Together we have tried to push some switches but without luck. From there, series of issues started. As I need to initiate process with the bank (mortgage), first thing I need to know is that everything is functionally working in the property. I repeatedly asking them about electricity and each time they promised that they will arrange something. How complicated can it be? Maybe 30min to 1h check with person who know things around electricity? One would think that this will be solved quickly, but no! Instead sending someone to fix electricity, there was a long chain of completely useless emails and conversation just there to waste time. At this point senior manager Danny come to the scene, with his long explanations... You probably seen type of people, who, when you give them 5 minutes task, they start talking for hours without doing it. They speak a lot of words, but without content, in the process wasting a huge amount of your time – well, that is Danny. If they do not do task, they will send you next few hundred words with excuse from the plethora of their usual excuses. In normal companies’ people get fired for not accomplishing something in time, but not in Streets Ahead, there time wasters thrive. At this point I have already paid for Bank searches and I am waiting agency to confirm electricity as I need to initiate solicitor searches which will cost even more money. So, as I already paid bank, logically I do not want to pay/lose even more without knowing is there a some structural/legal issue which will cause me a headache later. Only at the point when I said that if they do not confirm that electricity is working and by setting deadline saying I will pull out - they went there and done what was necessary. I got confirmation on 8 May with video on WhatsUp followed by my inspection on Saturday. Three weeks (3 weeks) for simple 30-minute task!!! First red flag I missed. Think about it, if it was a top-up meter issue, it is only £5, to check. Their excuse was “seller is in China”, which subsequently become their favorite excuse. Let’s do a bit of reasoning, even if client lived on a planet Pluto it would take around 6 hours for message to get to Pluto and another 6 hours to get back response +- time to read so let say maximum 24hrs. How did they manage to waste 3 weeks is beyond me? Is this issue with electricity agency’s responsibility or seller's? Well, if you would get ~£15K from property sale on account of commission would you spend £5 for your troubles? No, they choose to waste my time... From those, promised 4-6 weeks and smooth ride mentioned at first viewing, they already wasted half of that time. That should have given me enough information to release with whom I am trying to do transaction and to stop working with them. But I again trusted everything will be ok and continued. Next red flag I missed at the beginning – was that they were offering their own solicitor to be mine solicitor. When agency do this - run away and do not look back. Effectively what this means is that they will turn blind eye on all irregular things, later on you will end up with property full of issues paying significantly more than you bargain for. I had lucky that Ronald Fletcher Baker solicitor noticed those issues at the beginning. Pinar sent initial list of issue out of which there was waiting for Management Company pack, missing clear service charges account and ground rent statements, even that seller's lease and title have not been registered on the freeholder’s title in the Land Registry! After this initial list this list just grew longer. On Jun 6 (week 7) after it was obvious that things are not going desired way Zena (Street's Ahead Sales Progressor) sent me mail with following content Streets Ahead "Please could you let me have your financial advisors name, number and email. Your mortgage offer is not in with your solicitor". This is a massive red flag, at this point mortgage offer was already in hands of my solicitor long time ago sent by the bank. As I have found and instructed solicitor through the Halifax bank's portal. Even, if offer was not with the solicitor, my solicitor is only person who should have these details, and if something was missing, as it is my solicitor, they should communicate those to me directly. I asked people at the bank and they confirmed that no one except myself and my solicitor should have that information. On 2 Jul, (week 11) I asked for small price revision to reduce some of the cost I suffered. Danny said that if do that any further price changes will not be available. I agreed, and I clearly communicated that next good date for contract exchange is end of July which gives additional 4 weeks and that cut of date is mid-August. At this point Danny wrote I quote: "I can assure you that I have taken charge of this file and I am constantly on it", from there what should have been days turned to weeks. I was getting less and less updates. On 16th of Aug (week 17) as I set in deadline I pulled out from this transaction, last email I got from my solicitor (19 Aug) I could see that 7 things are still outstanding: one of those all the way from 30th May 2019, and six things from 23rd July 2019 nothing solved. Before pulling out I asked Danny for seller's contact, as I wanted to include her in the loop and check whether she can push thing with her solicitor, but as that was with Danny, except initial response "I will check..." nothing happen. Till the end, Danny was blaming Management Company and fact that seller is in China. Location as mentioned is not the issue, and regarding Management Company, if that is true, then all HML/NSQ properties in Wandle Park area have the same issue, and maybe you should think twice before starting process. I blame Street Ahead for misleading and lying, even after pulling out, they trying to convince me that seller is willing to exchange contract next week, regardless of the fact, that those decisions were not in their hands they continued lying. To remind you there were 7 outstanding unresolved things, and they have not had any control over it. Instead of letting go, they will try to keep you regardless making constant damage and loss of money. They get huge commissions for selling property, but they don't do anything for you. When someone says I am constantly on the case I expect that he will try to on daily bases check progress, and remind and budge people to finish their part, that has not happened. They had many opportunities to say this is not going fast or smoothly, or apologise, and I would have gone searching for another property. But they never done that, even after I pulled out they keep repeating the same story. When process is very slow, bank will expire your current mortgage offer, and there is a chance you will get worse terms. Any change in your circumstances (work, living, health ...) or things you cannot control (Brexit, tax legislation ...) can also impact you loosing current mortgage terms, which can later impact your ability to repay the mortgage. So, timing is crucial. At the end, it seems that Street Ahead agents think that writing capital words to emphasize thing is way to speak to clients and that repeating "we were polite" will make everything better. Be careful, polite crook is still crook, and politeness in this case is not a good thing, it is the way how they misled you. Wolf in the sheep skin - as someone described it before me on TrustPilot. If I missed all red flags you do not have to, be smart and learn from my mistakes especially if you are first time buyer and avoid Street Ahead agency at all costs.
Date of experience: August 23, 2019
At
WOLVES IN SHEEPS CLOTHING
My husband died whilst we were due to move. I asked for the sale to be stopped to which legally I couldn’t as we had exchanged contracts. I arrived home on the Monday after my husband passing on the Sunday, to receive the biggest bouquet of flowers from SA. With a very kind note if we can doing anything please ask. A few days later I then received a WhatsApp message from one of their senior managers “ Are you still selling, can we find you another property?” I then received a phone call asking me to pay my invoice. I questioned what for.... to be told we have sold your house for you, if have chose not to move not our problem. I offered to pay £1,500.00 of the £9,200 commission they were charging as a gesture of good will. This was refused. My husband was laid to rest the first week of June. I received an email the next day requesting the invoice was settled otherwise this would need to be passed to the credit agencies. My son made contact with Manager and asked why he would bully a woman who still had not moved out of the house and was grieving for her husband. I have now moved out of the house and SA have been paid in full. I would never ever use them again. They are complete wide boys in flash cars, fake smiles and false relations. They were aware my husband sick during the selling process. They have no empathy or feelings. The ironic thing every time I spoke to Manager his statement was “ I really liked your husband”. They would never have treated me this way had he been alive, they should be ashamed of themselves. I hope this scenario never happens to them. STAY AWAY ABSOLUTE WOLVES !!!!
Date of experience: July 29, 2019
MT
Joke of an agency
Joke of an agency. Totally unprofessional. Started even before we moved in. Couldn't get keys as agreed. Not reacting to problems we reported or even emails is a standard operating procedure. The only way to make them do anything is unless to threaten not to allow any viewings. Then they randomly tried to shorten our tenancy agreement... We've interacted with several people there over the years. Not a single competent one. 1 star reviews are pretty accurate here. Oh and they also lie. They advertise a 1 double 2 barely single bedrooms as 3 doubles. They will even lie about how far it is to nearest points od interest... Avoid if possible.
Date of experience: July 27, 2019
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