Approved Food
Read all reviews for Approved Food →
Email from DX Express promised delivery…
Email from DX Express promised delivery on the 13th. No tracking number or time of delivery was given. Despite having to go out, I waited all day for delivery. But was disappointed. At about 10:00 am on the 15th, I answered the entry phone and told the driver that I am on the 1st floor. I waited for 5 minutes, but nothing outside my front door. I went downstairs and found a big box outside in front of the main door, partially blocking the entrance. I am 75 years of age and the box was too heavy for me to lift. My neighbours are also elderly and could not help. It was two days later on Sunday, I could get help. The box was soggy from the rain. Contents had to be transferred to crates before taking upstairs. Shoddy and inconsiderate service, from the driver in particular. A disconcerting experience. When I complained to Approved Food Customer Service, one 'Bekha' replied saying that they can not guarantee delivery! His reply was disappointing and no compensation for damaged items was offered. I won't be buying them anymore. There are other online surplus food stores to try out