Good customer service but steep price hike
The customer service person I spoke to was most helpful, but I was extremely shocked by the increase in the cost of my car insurance.
8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
The customer service person I spoke to was most helpful, but I was extremely shocked by the increase in the cost of my car insurance.
Very helpful lady I dealt with. Knowledgeable and polite. Efficient and friendly,
Lauren was extremely helpful, explained everything and dealt with my query promptly. She was just want you want when you call. I cannot praise her highly enough.
Query sorted efficiently
I called after reviewing my proposed renewal and the increase in the annual cover ….the female agent just could not be more helpful she was brilliant not because she reduced the cost of the annual cover but the way she took control of the discussion ….her listening skills were good and she obviously knew her job as we discussed certain areas of my cover which enabled the reduction and consequently gained the sale …how ever I was not only pleased with the reduction but I also learnt more depth of the cover itself
The call handler , very attentive .
Quick and uncomplicated.
The lady I spoke to was mre than helpful, and very pleasant to spoke to which made things so much easier for me to understand.
Great web site very easy to navigate! Good price for a good package!
Easy to find a quote for our trip to America, good information if u needed any help with questions and quick result especially when you have pre conditions.
Very good and easy
You employ knowledgeable and friendly staff.
Generally very helpful when I needed to add my wife to the policy
Easy to change my renewal
I got a discount otherwise it would be far to expensive
Got through to someone straight away, and could understand what they were saying. I queried the price of my renewal policy, we went through the policy and lowered the price to suit my needs for the year.
William was very helping in sorting out my query
I always have to phone every year to speak to your customer service and they are always brilliant and understanding.
Rosie was extremely polite and helpfull and tried her best to give me a better price than quoted but only managed £18 00 but she did explain the reason for the big increase
Agent very efficient Brilliant service
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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