Great customer service
Great customer service
8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
Great customer service
Very helpful and polite service. Very satisfied with the experience.
Easy to follow information. Competitive price. Comprehensive cover.
We have been using staysure insurance for years very easy to book for Annual or one trip easy to answer questions and only takes a few minutes.
I was able to choose insurance with yourselves online. Also, when I wanted further information I was able to receive a satisfactory reply/conversation with one of your team.
Used this company before on my trips and found that they are competitive and reasonably priced
Everything g very easy. Long wait on phone to get connected
I asked online if I could save my quote to return later, but the service didn't understand my question. Despite being offered a 10% discount with a code, this only amounted to about £2.40 as it is only on part of the quote.
Excellent person on the phone very jolly and answering the questions easy
The adviser asked the same questions over and over and it was a bit worrying when she didn’t know where Belfast was.
efficient service
Nathan was very helpful with my travel insurance renewal, very professional and explained the policy in detail.
I booked my insurance online. When I needed a little bit of advice my phone call was quickly answered and minor hiccup quickly solved. All good. Thank you.
Very easy to set up.....just need my paper work now in the post.
Very efficient and polite service.
A very knowledgeable lady took my details, offered concise and understandable advice.
The agent I dealt with on the phone and provided me with the policy I needed.he gave me good advice and helped me to choose what was right for me.
you were not able to give me a quote
Tried everywhere for travel insurance to Mexico, but they were all sky high until I tried Staysure. Thanks
Easy to complete online - clear and simple and fast.
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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