8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
I called to cancel auto renewal because I have no travel plans for the foreseeable future. I continue to get emails reminding me to renew, then I had a phone call today - caller hung up immediately when I said I had already called to cancel. Poor manners, making me less likely to use the company in future.
Great customer service and call handling
Quick and easy to use on line. Good prices for full cover.
Im a long standing customer butI have never made a claim. I had cover for a very short amount of time and discovered shortly before leaving the country, that the documents couldn't be downloaded. I was unable to get the telephone number if I needed help. I tried and failed to get hold of someone at the company to help. I also used the Chat but was cut off with no response.
Matthew the sales representative was very helpful in securing the best price for my travel insurance. The only thing I would suggest is speaking slower in order for the client to understand.
Listened and understood our needs
The process was relatively easy and the adviser was very clear and helped as needed.
Getting insured was easy and quick.
Quick and easy
Very helpful and friendly staff
The questions were straight forward and not complicated. It was also completed on a reasonable time. I had looked at other companies which were complicated and took a long time to completed. Staysure was also very competitive and covered everything. Finally, it easy to pay.
Customer service person very helpful, cheerful and knowledgable. Very easy procedure
Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset. We made 4 phones calls to try to resolve the issues, resulting in Staysure team manager failing to call back after a week despite promising to do so within 48 hours. Altogether a very poor experience, suggest customers shop around for better price & quality.
Simple and easy to do on the phone but still ask the same questions more than once
All went smoothly and I got what I needed.
Very efficient and quick way to purchase travel insurance at sort notice
Simple to follow requirements. Good layout for responses. Straightforward & easy to understand.
Efficient. Clear details on policies. Flexibility for add-ons.
easy to talk to your staff how sorted my insurance out for what i needed
Ease of use simple questions and reasonable price
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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