Staysure Travel Insurance
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Brilliant customer service at Staysure
I always have to phone every year to speak to your customer service and they are always brilliant and understanding.
Stephen Biszko
Member since Invalid Date
2
Reviews
3.0
Average rating
Reviews by Stephen Biszko
Rase Veterinary Centre
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Poor communication and lack of understanding
I know I've already given a review, latest story after my cocker was put to sleep. I phoned on Monday 10th june 25 to ask if they could hold off cremating our girl until we can see her for the last time to formally pay our respects. When I spoke to the lady she said she would pass this on the man who does cremations, but assured me that they had received our girl and she was in cold storage. She told me that the man doesn't work on Monday. I got a call from rase vets tuesday 11th june 25...3 days after we lost our girl after I wanted the above to be adhered to. The receptionist told me that Luna had already been cremated on monday when i was told that i wanted our girls cremation holding off. We are absolutely distraught how this could happen and how our girls cremation took place and we were never told until the next day. We've had no apology, from rase vets. How could they get everything so wrong with our beautiful girl. Ive now moved my labrador to a different vets as I refused to have him there much longer. I also asked for an itemised bill in reference to our girl to be emailed to us it never happened, my husband had to pick it up. We will be taking this further and we will fight for everything they've done wrong. Please don't use rase vets, poor substitute for a vet I gave 1 star as no option to give 0.