Very helpful and reasonable
Very helpful and reasonable
8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
Very helpful and reasonable
Quick and easy
Lily was so helpful. Phoned me back she said she would
Simple easy to answer questions helpful you can pay monthly also peace of mind now knowing if the unexpected should happen I would be insured
Easy to use ,fair price, easy to gain documents
Simple to apply for.
Sales operator was clearly spoken and had all the information available
Exceptionally good call handler Lovely telephone manner. Articulate and well spoken… in English!! Soft, warming voice that enhanced engagement.. Helpful, considerate and efficient. She got the job done without sounding robotic or reading from a script. Who ever the lady was that I spoke to. Well done
Very quick and user friendly questionnaire to get to a quote then purchase done on phone.
Everything is set out simply and is easy to follow and understand
Quick easy and efficient process
a simple and easy to follow site. and a good price as well
Easy to use website - simple process to input medical conditions. Competitive price
easy to use website.
Everything explained,when I rang about health issues,made filling in application so easy.
Very straightforward
I requested a paper copy of the documentation but it hasn't arrived. There has been a substantial increase in my premium so I'm sure you can lash out on the paper and stamp.
EASY TO DEAL WITH. BEEN A COSTOMER OF STAYSURE FOR A NOUMBER OF YEARS NOW, FORTUNATELEY NEVER HAD TO CLAIM BUT ALWAYS HAD THE BEST QUOTE GIVEN REGARDING MY MEDICAL ISSUES.
The young lady I spoke to was very helpful and polite. I was however, put on hold quite a few times, but I think that might have been to do with my complicated medical history I have a site problem, so when unable to do this transaction online Sometimes print is not just small but faint and blueprint doesn’t help either Not the problem of your young lady, she was very good
Your advised. Ery hel0ful explained everything
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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