It was very easy to do it on line
It was very easy to do it on line
8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
It was very easy to do it on line
Knowledgeable helpful staff who explained everything clearly. No wait to get through.
Very easy instructions to follow had my insurance done quicky
Well done to Staysure Travel Insurance at having an excellent Call Centre. The person who attended my call was very attentive and addressed the issue very efficiently. Thank you to him and Staysure.
Wev used staysure the last few years have always been reasonable prices
The only problem was I requested policy documents in writing which were not actioned until my second call. Otherwise excellent price and service
Had problems on line paying for insurance cover for my son.Payment was taken off three times from my bank account in error.
Easy to renew policy, reasonable price. Gives me have peace of mind that I have holiday insurance in the event of needing some assistance whilst on holiday.
I have been pleased that I’m now covered especially as I have epilepsy
Chloe was very helpful and very clear answers to any questions I asked. Very polite lady who’s a credit to your company
the best price and coverage for us (87 and 80)
Spoke toa FRIENDLY PERSON -not an automaton-who clearly understood my questions and suggested a low cost solution that met my needs. This was set up and agreed in a few moments. A very positive experience.
Ease to use website and a competitive price
Lisa was very helpful.Happy with the quote
A piece of cake to complete and a competitive price.
Couldn’t proceed with my on line quote so rang Staysure. The information was easy to discuss, completed fairly quickly and l got an excellent quote which l accepted.
I had excellent service from your agent,who very carefully took me through all aspects of this policy, and answered fully answers I had.
We called, spoke to a very friendly member of your team and renewed our policy. QED!
Used staysure on a number of occasions and they are fantastic when need to make a claim. Swift response
Easy, reasonable price, good website!
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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