8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
The gentleman whom I spoke to regarding my renewal treated me fairly and transparently with a lot of patience. All of which resulted in a considerable saving on the cost of my renewal. I now have a superlative worldwide insurance cover backed by an excellent company. A big thanks from a happy customer. Regards Darren
Easy to renew even with a change to existing medical condition. Competitive price quoted.
Everything was easy and simple and have great cover
Mr. Church at Staysure Travel was empathetic, patient, helpful, focussed gave attention to detail and generally very professional.
The agent was polite and listened with care to me. There was no pressure to purchase a higher premium as all my needs were met
Easy to use!
Quick and easy to get everything done and the price was right
Very easy to use website
Straight forward and easy to book. Good value
A very knowledgeable sales lady who was happy to give me a lot of time and understanding because of my partial deafness.
I have been with Staysure for many years. Always easy to find what I need. On the one occasion I did need to claim, it was hassle free. A great company.
Easy to renew Wasn’t happy about a 20% increase with no claims in current year
There when we needed them
Needed to make changes and agent was very helpful
My husband spoke to Lucy and she was really helpful and knowledgeable and explained everything in detail and would recommend Staysure to our friends.
EASY ACCESS
Great service by Adam. Met other quotes
Found the quote to be disproportionately high. Not great service. Whoever was selling was clearly on commission.
Very friendly person
The chap I spoke to was extremely helpful and explained every question thoroughly. I will certainly recommend Stay sure to friends and relatives.
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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