Really easy website to use.
Really easy website. Quick and easy to complete. Competitive prices. I Always use Staysure.
8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
Really easy website. Quick and easy to complete. Competitive prices. I Always use Staysure.
Taking money and not delivering what you promised
The young man that I spoke to put me at ease and was very respectful.
Very easy to follow. No overly complex questions.
We have had a policy with Staysure for several years but had to pause it as I had a new medical condition. When that had been resolved we contacted Staysure, explained the situation & they explained the options we had. This led to us having the policy we required. The consultant was understanding & explained all our options clearly.
Very easy to sort out The only thing I would say is I accidentally ticked a medical button and it wouldn’t let me undo it. Apart from that everything was good as usual
The person I spoke to was really lovely and explained things patiently to me.
Very easy to navigate through the questions with helpful tips clarifying everything. Whole process was very simple and pain free for someone who doesn't always find online processes easy.
Professional support over the phone
Excellent price service and ease of application
The staff member was very good, friendly and professional! Explained everything very well and was patient,
Very helpful and professional, and posting documents.
good clear website easy to navigate .Good quick response.
A frustrating experience. Having used Staysure on 2 occasions already this year and all our information on the system with no changes in medical conditions, it still took almost 1 hour to get a quote for a single trip policy for a week in the Canaries. There was a distinct language barrier with the call handler Having a limited geographical and medical knowledge, resulting leaving me on hold on more than two occasions,while she went to speak with other members of her team.
Quick to set up and good prices lets hope I don’t need to find out how well they do if I need them that’s why it’s four stars
A little shocked at first at the cost, but with both myself and my wife having medical conditions, and comparing other companies prices on similar policies, Staysures quote was the best. £15 per day for cover, gives peace of mind that should something occur we would be looked after
Quickly done
Very simple to understand and able to get product I required
Quick response to
Have previously taken insurance with Staysure. Found them good value and competitively priced. Simple application process.
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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