Just did the job well.
Just did the job well. No fuss. Professional and precise. 22/07/2026
8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
Just did the job well. No fuss. Professional and precise. 22/07/2026
Easy to decide which insurance policy to choose Website gives a clear view of the items covered and the cost of each policy
The member of staff in the phone . Very good
Very straight forward and easy to follow
Quick and easy to book insurance on line
The caller was polite and went through everything well to get everything organised quickly
So easy and quick
Easy to fill in
Very helpful, friendly and patient
Very helpful and patient
Very polite and helpful staff
User Friendly, mostly clear information and Competitive pricing. Website generally brilliant. Needed answer to admin charges for changes. Lady on helpdesk was new and was reluctant to admit lack of knowledge and only looked for help after I asked my point insistently. (disappointing - no shame in being new and not knowing) Still not sure I was given correct information. Was told there is an app, and still struggling to find it
My renewed travel insurance all fully explained and the lady was most helpful. All my requirements were adhered to and I’m very happy with the service .
So easy to deal with
No fuss, straight forward renewal, good price.
Easy to renew, great product, and good price.
Easy to use and a good price
Very competitive
My query about my travel insurance was handled very politely and I had my insurance sorted nicely and was all sorted in a few min. Thank you
Straightforward
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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