Took a while to able to pay
Took a while to able to pay. Eventually I was able to add payment details and pay for the insurance. Otherwise ok.
8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
Took a while to able to pay. Eventually I was able to add payment details and pay for the insurance. Otherwise ok.
real easy to do
did not ask the correct questions
The lady who dealt with my renewal was very professional and very helpfull. I was renewing my policy with a couple of changes.. She was very patient.
I cancelled my policy online and yet they decided to renew my policy anyway. Do not trust their cancellation process.
The agent kept trying to get us to take out additional coverage we said repeatedly said we don’t need them, our fear now is should we be unfortunate to be in that position, how will it be handled
Acceptably priced insurance and smooth and informative extension
Staff very helpful and friendly
A professional and courteous phone call, checking all necessary information. Enabled me to commit to travel insurance that met my needs.
Reasonably priced and a piece of mid
Felt a little remote. All worked but would have liked more personal contact. To hear a voice.
The form was clear and straightforward to complete.
Easy to renew policy
Professional, helpful and friendly service.
Easy to arrange insurance, easy to amend a mistake in the application. Reasonable price.
Excellent value and very comprehensive cover for our trip to Australia
All straightforward
Very Efficient........once we established a trustworthy connection!
Hi been got travel.ins. a few illnesses found them really reasonable. Thing i love it automatically renews so I don't forget and monthly payments make it easier to manage.
Easy to follow
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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