Quote for insurance
V good explanation
8 months ago
Took ages to answer the phone but lots of apologies for the wait then call answered very courteously and my problem quickly resolved.
8 months ago
Do:not like the initial renewal letter price is too high however the chat with the lass brought back down to acceptable level
V good explanation
Renewed my travel insurance with Staysure over the phone & received excellent customer service * * * * *
The lady was very clear and helpfull
My telephone conversation with the representative was clear, precise and very helpful. I was able to renew my policy with ease and the documentation was ready and waiting in my email immediately. The whole conversation was conducted with extreme politeness and concise detail.
Very friendly, helpful 🙏
We have used uou for the nznh years, and as we go away for 3 months thd service is good
Staysure did exactly what I wanted
Easy. Efficient. Good value. No problems.
The system was easy to understand and use . The policy was renewed and a loyalty discount automatically applied .Thank you.
Travel insurance easy to navigate
Easy to navigate the website and add or amend medical conditions.
Struggled a little with the fact I had changed address and asked me to spell Copehagen, Denmark. However, got there eventually. Did explain the policy and cover well, good price, happy as a returning customer.
Your employee did her job very well and was very polite and helpful
Great service spoke to a young lady who explained everything to me in a kind respectful way many thanks
Would use them again...
Lauren was very helpful and pleasant.
The lady I spoke to was very helpful and clear about what was wanted in the way of information and made it easy to chose the correct cover I needed.
The hole process was made very simple
My renewal was so easy and clear . It took all the worry and hassle out of looking for a better policy. Thank you
You can't tell how good an insurer is until you make a claim but they are nice people as they take your money. Need new music 15 minutes of a dentist's drill completing with a circular saw is not conducive to hanging on the line
Based on analysis of 26 reviews rated 1-2 stars for Staysure Travel Insurance
“Customer service not helpful at all”
“I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal rem...”
“The renewal document gave my age as 83, it is 84 and will be at the date of renewal”
“Misleading online pricing structure, lack of knowledge & incorrect information from sales team on follow up caused upset”
“Being pushed via email to provide feedback on staysure but can only leave negative feedback as currently still not re...”
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Staysure Travel Insurance is an award-winning provider of travel insurance services, recognized for its comprehensive coverage options designed to meet the diverse needs of travelers. With a focus on offering peace of mind, Staysure caters to a wide demographic without imposing an upper age limit, positioning itself as a versatile choice for individuals looking for medical coverage and emergency support during their travels. The company's offerings include unlimited medical expenses on certain policies, 24/7 emergency assistance, coverage for trip cancellations, flight delays, lost or delayed baggage, and protection against the impact of natural disasters on travel plans. Staysure distinguishes itself in the market with policies that are tailored to accommodate a variety of travel insurance needs, including those with pre-existing medical conditions, emphasizing its commitment to inclusivity. The company's reputation for quality service and reliability is reflected in its high customer satisfaction ratings and the accolades it has received within the travel industry. Targeting UK travelers looking for dependable insurance solutions, Staysure's products are designed to ensure that customers can travel with confidence, knowing they have comprehensive support backing them.
Staysure Travel Insurance receives high praise from customers for its easy-to-use website and helpful staff, with many noting the quick and efficient process for obtaining quotes and purchasing policies. Reviewers appreciate the clarity of information provided, highlighting the straightforward application process and the courteous nature of call handlers. However, some customers express frustration with delays in phone response times and issues regarding the delivery of paper documentation, with one reviewer mentioning a significant increase in premiums without receiving requested materials. Despite these concerns, the overall sentiment remains overwhelmingly positive, with 92% of reviews reflecting satisfaction with the service. Staysure is recognized for providing peace of mind through reliable insurance options.
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