Review summary

Square receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

M
Square is not a company I would trust…

Square is not a company I would trust with handling business finances. They play with people’s money by freezing accounts, holding funds without warning, and offering little to no explanation when you try to get help. The customer service is vague and often just sends scripted responses. If you’re a small business that relies on regular cash flow, be very careful — Square can freeze your money for weeks under the label of “risk review” with no real recourse. You do everything right, and they still shut you down or delay your funds. This is unacceptable behavior for a financial services company. Businesses deserve transparency, reliability, and real support — not silence and stress.

Simple!

Setting up and using Square is incredibly simple! It has saved me so much time in keeping my inventory accurate so my customers always know what I have in stock.

Wonderful

By me being a new business owner I can say the Square team has help me out tremendously!!👍👍 especially dealing with refund issues from time to time so far they have made my customer’s happy and I looking forward to have a good reputation with my small business and also with my square account . I am glad and bless that I am dealing with the Square team 👍👍 and looking forward to grow my business even more.

Company details

Information provided by various external sources

Square Inc.

Contact info

🌐

All reviews

100 total • Write a review

Showing 51 - 60 of 96 reviews
RB
5 out of 5 stars

Awesome service

Awesome service, very helpful for my business

Date of experience: June 19, 2025

SJ
5 out of 5 stars

Query

Actually, I have a question, but don't see a way of asking on this page. 1. I have a Square reader, for those that want to swipe. Now, Square uses my phone for those that want to tap. What about those that want to swipe? 2. I need a how-to manual on how to change an item's price. BTW, I am in the USA.

Date of experience: June 19, 2025

RQ
1 out of 5 stars

Most terrible fraudulent experience…

Most terrible fraudulent experience ever !!! they take your first transaction and then hold it. Look at the consumer reports. Its bad! i wish i wouldve done my research . Im going to lose business do to this.

Date of experience: June 19, 2025

Ej
4 out of 5 stars

i need more conctato

i need more conctato

Date of experience: June 19, 2025

YB
1 out of 5 stars

Deactivated my account without…

Deactivated my account without providing any reason, it's a new account and I didn't do anything wrong

Date of experience: June 18, 2025

CB
5 out of 5 stars

I love using Square

I love using Square. I’ve moved several times and always go back to Square for my business. In total I’ve been with Square for the last 10years. The only thing they changed that I don’t like is the extra $0.10 on top of the percentage per transaction. It seems like a double charge. But, I do like they offer loans that are re-payed a little out of every transaction. So easy

Date of experience: June 18, 2025

CA
1 out of 5 stars

Square Allowed a Customer to Steal from Me – Sellers, Be Warned!

I’m a small business owner and extremely disappointed with how Square handled a recent payment dispute. A customer purchased an item from my retail cart and later filed a dispute. I submitted clear evidence, including camera footage showing the customer physically made the payment and receiving the product. Despite that, Square informed me the case was closed in the cardholder’s favor. Now I’ve asked Square to show exactly what evidence was sent to the bank on my behalf. I’m still waiting for that response, and honestly, I’m starting to lose trust in the process. As a seller, I did everything right — but Square still allowed money to be taken from me. If dispute can go through even when sellers have solid proof, how is this system safe for businesses? Sellers: be careful. This platform does not protect you the way it promises to. I won’t continue using Square if this is the kind of “support” I get.

Date of experience: June 18, 2025

aC
5 out of 5 stars

It’s so easy to use and quick

I love how easy and quick it is , I haven’t had any problems at all ! It’s great

Date of experience: June 18, 2025

SS
1 out of 5 stars

They allow scammers

They allow scammers to use their network despite being made perfectly aware of the scam. This is a first hand experience.

Date of experience: June 18, 2025

MB
5 out of 5 stars

Dealt with Taz who was so helpful and…

Dealt with Taz who was so helpful and patient. Great support staff with this company.

Date of experience: June 17, 2025

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