Review summary

Square receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

M
Square is not a company I would trust…

Square is not a company I would trust with handling business finances. They play with people’s money by freezing accounts, holding funds without warning, and offering little to no explanation when you try to get help. The customer service is vague and often just sends scripted responses. If you’re a small business that relies on regular cash flow, be very careful — Square can freeze your money for weeks under the label of “risk review” with no real recourse. You do everything right, and they still shut you down or delay your funds. This is unacceptable behavior for a financial services company. Businesses deserve transparency, reliability, and real support — not silence and stress.

Simple!

Setting up and using Square is incredibly simple! It has saved me so much time in keeping my inventory accurate so my customers always know what I have in stock.

Wonderful

By me being a new business owner I can say the Square team has help me out tremendously!!👍👍 especially dealing with refund issues from time to time so far they have made my customer’s happy and I looking forward to have a good reputation with my small business and also with my square account . I am glad and bless that I am dealing with the Square team 👍👍 and looking forward to grow my business even more.

Company details

Information provided by various external sources

Square Inc.

Contact info

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All reviews

100 total • Write a review

Showing 61 - 70 of 96 reviews
JS
5 out of 5 stars

Square - Jump in with both feet and enjoy the ride!

My restaurant uses Square. We currently have 10 stations set up on a busy day. We accept online and in person orders. Our kitchen uses just the paper tickets - we don't even use the KDS that Square offers. Square is providing us the tools to be able to manage our operation in a timely and smooth manner. Square is set up where we can manage our inventory and present our products however we choose. We don't have to go through anyone at Square to add/delete/modify anything. Yes, we have gone through several devices as our staff is tough on hardware but have enjoyed seeing Square hardware evolve with changes in small things such as plugs and big things like larger registers and new handheld devices. The Bus Bar and Grill will continue to grow with Square and look forward to the continued relationship.

Date of experience: June 17, 2025

KM
1 out of 5 stars

Square cost me my largest account

Square cost me my largest account! I setup my account and my first transaction was $10,800 and the card went through but the funds were put on hold until they verified various things. I sent them everything, and after 4 days they deactivated the account with no explanation, I called and they had no explanation. I lost my customers order because it missed the shipment window and they have stated they will move their business to someone else.

Date of experience: June 17, 2025

Dm
5 out of 5 stars

One of the easiest fastest ways to…

One of the easiest fastest ways to accept payments easy to get ahold of customer service people and all around great experience would recommend to anyone

Date of experience: June 17, 2025

J“
5 out of 5 stars

Marshall Mathers foundation dba johann hulstrom

Highly advanced system secure and effective support follow up and action insight repository function great for development

Date of experience: June 17, 2025

SC
5 out of 5 stars

Been a part of Square since the beginning just about.

This survey asked all the key questions that most people are interested in when looking for services like Square.

Date of experience: June 17, 2025

NN
3 out of 5 stars

Site not friendly

I find it hard to figure out how to use some of the features.

Date of experience: June 17, 2025

JH
4 out of 5 stars

I like Square is simple easy to…

I like Square is simple easy to navigate app and customer service is pretty good Thank you Square!

Date of experience: June 17, 2025

R
5 out of 5 stars

Great for the small businesses

I've worked with Square for over 13 years, and I have been consistently happy with the service and support.

Date of experience: June 16, 2025

N

NM

US

2 out of 5 stars

It took four customer service agents

It took four customer service agents, four emails, and lashing out to get one thing done in two weeks. All I wanted was to change my phone number for my second verification code. I am shocked and appalled at how they handle their customer’s issues. I pray I never need them any time soon because it was the worst experience ever and they need to do better.

Date of experience: June 16, 2025

SP
5 out of 5 stars

Easy to use an trust worthy

Easy to use an trust worthy

Date of experience: June 16, 2025

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