Square Allowed a Customer to Steal from Me – Sellers, Be Warned!
I’m a small business owner and extremely disappointed with how Square handled a recent payment dispute. A customer purchased an item from my retail cart and later filed a dispute. I submitted clear evidence, including camera footage showing the customer physically made the payment and receiving the product. Despite that, Square informed me the case was closed in the cardholder’s favor. Now I’ve asked Square to show exactly what evidence was sent to the bank on my behalf. I’m still waiting for that response, and honestly, I’m starting to lose trust in the process. As a seller, I did everything right — but Square still allowed money to be taken from me. If dispute can go through even when sellers have solid proof, how is this system safe for businesses? Sellers: be careful. This platform does not protect you the way it promises to. I won’t continue using Square if this is the kind of “support” I get.