Southwest Airlines
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THE WORSE RAPID REWARDS PROGRAM FOR…
THE WORSE RAPID REWARDS PROGRAM FOR HOTELS! they are deceitful. They are liars. They told me I would get a refund for a hotel if the hotel would accept the refund. Hotel accepted. Got them both on the same line. They completely lied. Daniela is the supervisor- truly worse customer service rep I have ever encountered. She is not a problem solver, has no customer service etiquette. I have a SW airlines credit card I will be canceling. I will no longer be flying or using miles on SW airlines. the WORST