Southwest Airlines
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Double charged for same flight, horrible customer service.
I missed my flight due to auto problems, then when I got to the airport, the agent booked me for the next flight. Except she didn't book my second leg, or my return flights, and didn't tell me. At the gate I asked the gate agent about my connecting flight and the guy said I didn't have one. So he booked that for me, but didn't book a return flight, and he didn't tell me that. I guess, stupid me, I assumed those jerks would know I have to get back home and paid for a round trip fare. A couple days later when I didn't see a "check in" email for my return flight. I called and they said I didn't have a return flight and would have to pay another $198 to fly back. So I got double charged for the exact same flight because two agents screwed up. Their customer service/complaints people basically told me to go pound sand, it's just policy. What crap. I've never been treated so badly by an airline, and I fly a ton. That's it for southwest. I'm taking my business elsewhere.