South Coast Renewable Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Great Knowledge and advice, not afraid to tell you the bad from the good parts of a Solar/Battery system. Advice is impartial, if you are not sold on a particular set-up that they are offering after review your needs they will adapt it to meet your personal requirements/budget Not out to over sell any product or brand if they don't believe it suites you
Shocking Customer Service. Signed a contract on 19/11 and told installation will happen pre Christmas and now in mid February and I have no installation date. I am now trying to cancel my contract as despite 6-8 chasers they have never proactively or reactively contacted me. Starting to think the company is a scam but hopefully not
I spent a long time looking at different companies before choosing South Coast renewables. We were looking for a company to instal a lot of panels on a large North East facing roof, with a Solaredge inverter which would work alongside another previously installed set of solar panels on a smaller Solaredge inverter and for both inverters to charge the battery. This was the only company to give us a quote that said confidently that this could be done and they had actually consulted Solaredge, which gave me the confidence to go with them. Being suspicious after bad experiences with other companies I actually contacted Solaredge to confirm this and they had indeed checked all the details of our instal with them. They also installed the Solaredge backup system, which makes us completely self sufficient in the event of a power cut. The instal went very well. We are really pleased with the work done. This instal took place in January but i have left it a while before reviewing in case of any problems, and to see how the panels performed. There have been the odd glitches but these were due to Solaredge equipment, not the installing company and have all been sorted quickly by Solaredge. The panels, despite being on a NE facing roof, and not having a particularly good summer, have exceeded our expectations, increasing our solar output 4 fold or more over the summer months and the payments from exports virtually paying for our years gas bill ( we have gas central heating) as well as having a net zero electricity cost over the year. I would definitely recommend this company. I have contacted them a few times with various queries since the instal and always got a quick response!
Excellent service from start to finish. Quote produced quickly and with good supporting detail and options for different panels and battery capacities. Very tidy installation of both the panels and the supporting electrics. Bit of a mix up regarding installation of "bird protection" around the panels, but turned out to be my mistake as they had been included in another quote. SCRE came back and added them at minimal extra charge. System has been working well (in spite of the rotten weather!). Electric bills already noticeably lower. The GivEnergy monitoring app is very useful and allows download to the battery at cheap overnight tariff and export to grid at peak evening hours, so should still enable savings over the winter period. SCRE support has been prompt and informative.
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The service we received from Rhys in the office was excellent, no daft question was too much. The installation was expertly managed by Kieran, who knows a lot about all things Solar. We had a slight mis-judgement on the initial measuring, which resulted in our original panels not fitting, but SCR remedied the situation immediately, giving us up- graded panels free of charge. The system is working amazingly well, generating more electricity than I imagined possible, even on a cloudy day. THANK YOU TEAM SCR!! Mark & Diana
Date of experience: March 5, 2024
Invited this company, along with 4 others, to quote for the installation of a solar system consisting of solar panels, an inverter and a battery. After carefully considering all the quotes received I decided to engage South Coast Renewable Energy as I felt they had given the best advice and had proposed the best equipment. In this regard, of all the companies who quoted, it was South Coast Renewable Energy who took the time to thoroughly understand the requirements, explain the choices available and ensure the best choices were made. The installation was completed within the promised timescale, due in part to the electrician staying on beyond the end of the normal working day to complete the system commissioning. Due to my lack of familiarity with the system in the initial weekend of operation it was necessary to seek assistance from the company's support team and this was provided very promptly even though it was a Sunday. The system has been in operation now for 4 months and is performing as promised. NB. actual experience with the system has demonstrated the importance of choosing the right brand of inverter and battery when considering options for the use of flexible tariffs such as Octopus Agile. Some combinations of equipment and tariffs offer limited flexibility. South Coast Renewable Energy's recommendations were spot on.
Date of experience: January 9, 2024
My experience of Solar & Battery installation: Sales - Rowan was brilliant, clearly very knowledgeable and a salesman, but also very personable and not at all 'pushy'. I ended up having 8 quotes and a large part of the decision to use South Coast Renewable Energy was my conversations with Rowan and the 'feeling' I got from him and the team. Survey and post installation - Mark completed the survey and was just like Rowan, very knowledgeable and personable but also very professional. I was pushing for an install ASAP and at times the communication back from the office was slower than I was looking for, but on reflection I was pushing the boundaries of what was acceptable/realistic. Install - The team arrived bang on when they said they would. We had other builders on-site and there was no complaining/comments, they all got on with the job very swiftly. The roof fitters were in and out before I could offer them a cuppa (shows how slow I was.....) and the electricians inside were great. They were happy to stop for a chat, give a little advice outside of the install etc. They were clean and tidy, everything was done as expected and works perfectly. This is my first Solar installation so I cannot compare to other suppliers (outside of the 'sales' part) however the whole process was seamless and pain free, the product is great and we are very happy.
Date of experience: January 5, 2024
US
Rowan called me soon after I made an enquiry on the website, and arranged to come and see us the next day. He asked if we were related to another customer of his, and I said yes we were, my son had been very impressed with the service that he'd received, and with his solar panels. Rowan came to see us and have a look at our property and our electricity bills, but very quickly let us know that it would not be worth us spending the money on panels, our rooves were not facing a good direction, there were shading issues and unless we had an electric car to charge overnight, we wouldn't benefit from solar panels. We were pleased that he was so honest with us, although we would like to have got solar panels and he could easily have tried to sell them to us, he didn't waste our time at all and was very courteous and friendly.
Date of experience: January 3, 2024
From start to finish south coast have been very professional to deal with. From initial sales team through to install team and customer services. Installation was clean and went in without a hitch. Installed on time. Will definitely recommend.
Date of experience: January 3, 2024
US
Good service from south coast renewable energy. Rowan watts was the only person I would contact first apart from anyone else in the company.he was the guy to help from beginning to the end.hopefully after sale service will be good too! Well done south coast renewable energy👏👏
Date of experience: December 6, 2023
South Coast renewables did everything they weren't pushy sales wise they gave us a price and waited for us to contact. They let us know which day they were coming and the scaffolding was put up the day before. The team put up the system in the day were kind courteous and professional, great job
Date of experience: December 6, 2023
Overall a good experience. The solar industry is generally opaque with an awful lot of 'smoke and mirrors' making it very difficult to get an accurate feel for cost and pay back and South Coast Renewable Energy were an easy company to do business with, communicate well and are proactive in responding to questions with more openness than others. After 6 months of operation I'd predict a pay back period of about 7-8 years. Like every other company they were overly optimistic about how many panels would fit on my roof, 15 vs 18. Once they were on the roof fitting was quick and efficient and the system was set to work and has performed without problem since. There are three areas that were less than completely satisfactory: 1. Despite repeated reassurances that the inverter and battery would be completely silent one of them is not, having an irritating double knock at random times of day and night that can clearly be heard all over the house. 2. The cable runs were less than satisfactory. Those in the attic came detached - and in fairness were quickly refitted refitted without fuss. I have recovered over 150 cable clips from the gravel drive and, two punctures later, I'm still finding them - in my view that's sloppy workmanship. 3. One set of the panels is in a valley in the roof and I'm surprised to find that, from October to February they are substantially shaded by the opposite roof. That information may have been buried in the plethora of data that accompanied the proposal but I feel it should have been highlighted.
Date of experience: November 30, 2023
