South Coast Renewable Energy
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6 Months On a four star experience
Overall a good experience. The solar industry is generally opaque with an awful lot of 'smoke and mirrors' making it very difficult to get an accurate feel for cost and pay back and South Coast Renewable Energy were an easy company to do business with, communicate well and are proactive in responding to questions with more openness than others. After 6 months of operation I'd predict a pay back period of about 7-8 years. Like every other company they were overly optimistic about how many panels would fit on my roof, 15 vs 18. Once they were on the roof fitting was quick and efficient and the system was set to work and has performed without problem since. There are three areas that were less than completely satisfactory: 1. Despite repeated reassurances that the inverter and battery would be completely silent one of them is not, having an irritating double knock at random times of day and night that can clearly be heard all over the house. 2. The cable runs were less than satisfactory. Those in the attic came detached - and in fairness were quickly refitted refitted without fuss. I have recovered over 150 cable clips from the gravel drive and, two punctures later, I'm still finding them - in my view that's sloppy workmanship. 3. One set of the panels is in a valley in the roof and I'm surprised to find that, from October to February they are substantially shaded by the opposite roof. That information may have been buried in the plethora of data that accompanied the proposal but I feel it should have been highlighted.