Excellent service
Excellent service
4.8
Excellent
528 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Southampton Cruise Parking Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
✨
Based on reviews, created with AISee what reviewers are saying
Crammed into a taxi outbound with 2…
Crammed into a taxi outbound with 2 other customers with 8 pieces of luggage - not a good start. The company bus was broken down. On return I text the company 45 minutes before disembarking using phone number provided. Unable to locate pick up point flag in the car park. Discovered eventually by accident as another group of 8 people had been waiting since 7am, it was now 7.25. I rang again to be told their driver was 5 minutes away. At 7.40 we jumped in a taxi at a cost of £15. On arrival car was ready but no care shown at all to our situation. On drive home received a call that we had messaged the wrong phone number and we had stood in the wrong place at the wrong time. Total amateurs. Never again.
Easy and convenient to book
Easy and convenient to book, competitively priced.
First time using SCPS found the whole…
First time using SCPS found the whole process straight forward enough, no probs good communication, won’t hesitate using again 👏
Company details
Information provided by various external sources
No description available yet.
Contact info
All reviews
528 total • Write a review
Showing 21 - 30 of 524 reviews
JL
The customer service was very good
The customer service was very good. I called them to ask a couple of questions, and got through to a recorded message, but someone called back in a matter of minutes.
Date of experience: July 2, 2025
Ma
Fantastic service from drop off to…
Fantastic service from drop off to collect, staff are great and friendly, would use them again
Date of experience: June 22, 2025
MR
What a great company
What a great company, everything worked out fine, they were so accommodating and friendly. Highly recommended
Date of experience: June 22, 2025
MB
Excellent service
My first cruise and decided to use Southampton CPS. It turned out to be a good decision, great service 5 minutes wait each way.
Date of experience: June 21, 2025
SH
Really good service
Really good communication and updates. Professional and friendly service, no hanging around both at the start and end of our cruise. Would definitely use them again 😀
Date of experience: June 21, 2025
RF
Cruise parking
Excellent service we had no problems and staff were very helpful.
Date of experience: June 21, 2025
JW
Excellent service
On arrival the staff were very helpful, courteous and well organised. We were very quickly on our way to the cruise ship. On our return the information they gave us to be picked up was quick and easy, there was transport waiting for us as we got off the ship. I would highly recommend this company and will be using for our future cruises
Date of experience: June 21, 2025
CM
Excellent service no delays upon…
Excellent service no delays upon departure and arrival in fact they were even early on arrival from our cruise, very good service would recommend to anyone well done guys thank you.🛳👍🏼👏🏽
Date of experience: June 21, 2025
PM
An EXCELLENT Parking Service from start…
An EXCELLENT Parking Service from start to finish. We will only use Southampton Cruise Parking Services when we cruise from Southampton. We wish we could use the same at Heathrow and Gatwick. Thank you to all your Staff. Fully Recommend this way of leaving a car at Southampton.
Date of experience: June 21, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.