Excellent service
Excellent service
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4.8
Excellent
528 reviews
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Review summary
Southampton Cruise Parking Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
Crammed into a taxi outbound with 2…
Crammed into a taxi outbound with 2 other customers with 8 pieces of luggage - not a good start. The company bus was broken down. On return I text the company 45 minutes before disembarking using phone number provided. Unable to locate pick up point flag in the car park. Discovered eventually by accident as another group of 8 people had been waiting since 7am, it was now 7.25. I rang again to be told their driver was 5 minutes away. At 7.40 we jumped in a taxi at a cost of £15. On arrival car was ready but no care shown at all to our situation. On drive home received a call that we had messaged the wrong phone number and we had stood in the wrong place at the wrong time. Total amateurs. Never again.
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Easy and convenient to book
Easy and convenient to book, competitively priced.
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First time using SCPS found the whole…
First time using SCPS found the whole process straight forward enough, no probs good communication, won’t hesitate using again 👏
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528 total • Write a review
Showing 101 - 110 of 524 reviews
KV
Chauvinistic rude men who ambush you with nonsense on the update of transfers. Not to be trusted with timely transfer. If travelling with children, be sure to choose a more reliable company. These guys don’t know what etiquette even means.
Frauds. Rude, arrogant and flippant. I’m not sure where they’re getting their reviews from but from first hand experience of using this lot for our return trip this morning to get our car back from the port- DISASTER. Shocking rude lady at reception. It was a shoddy set up on reaching there a week before but I let it go. They mistook me as a woman driver for someone who got lost on the way there and looked at me with the bimbo attitude. I left my car and on we went on our wonderful cruise. However this morning on reaching back to Southampton waiting for their ‘bus’ to carry us back, we were left with multiple different instructions by phone. Not a single reply on messages came back to me. Another person next to me a group of 5 got several messages back. I in the other hand, either targeted or not felt as though we didn’t matter and we were treated this way this morning factually. I messaged a few times when the ‘blue flag’ near a zebra changed to now pick up point first at drop off from initial point where we were dropped off a week ago to then drop off luggage point and back at flag. I have 6 year old twins and an elderly mother with 4 luggage and a disabled friend. These guys were a shoddy ‘shoot’ show. When calling the number I was handed before we left for the cruise a rude lady answered the phone when I asked how much more longer as the children were really upset and my mother could t stand on her arthritic feet for much longer. The whole port was emptied and there was no traffic and the lady on the phone insulted my intelligence implying that they ‘couldn’t fly above the traffic’- on the port to reach me and that I had to be more understanding as we weren’t the only people disembarking at the port that morning. There was no traffic by 9.15 almost an hour after we had embarked. Why should I have been more understanding !? We had waited over an hour and a half! I started by calling them from 8.26am and we were not picked up till 9.50am- something we prepaid well in advance for. We didn’t even get picked up by their company- another subsidy who they get to do extra pick ups on behalf of them were waiting near the shore also without any instruction, apparently he was there waiting over half hour for us but because he as from another company, he had no information that it was us who needed picking up and we weren’t informed he was someone to look out for. If it wasn’t for my disabled friend asking around, we would have been there all afternoon this I’m sure of. The driver who picked us up was mortified that we were left stranded but also stressed that it was his first of with them and the last with how despicable their communication was. They kept giving me a 15 minute wait which wasn’t true and to top it off their vehicles kept stopping at different locations with passengers already inside leaving no room for us 5 and our luggage to come along or because we couldn’t get to the locations on time with small children and elderly disabled people and others getting their large ‘buses’ which were just people carriers not large vehicles that could have no more than 5 passengers at a time. I would not have even bothered to write this review up but fish in the ocean are far more organised than this lot. I didn’t receive a single apology for their mess around with us knowing how badly they messed up and to top it off their useless driver who brought my vehicle back didn’t immobilise the car when he gave it back to me so when I tried to put the car on the sirens went on because they opened my car manually with the key making my car unusable and I hadn’t known what was going on. They watched me while I tried to get out of the small pathway which I was asked to move along and do what I needed further up the bend so others behind me can come out of their buses and I refused to be pushed around further since I’d already been helplessly pressured into waiting endlessly with my twins and elderly mother and disabled friend. I could not and will not recommend this Mickey Mouse set up. Bad communication, rude staff and inattentive operation altogether.
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MA
Badluck
Drop was good but when we return they was late people was worried.but when we return we realise that there is much trafic.it was not service fault service was good .I just sy that it was just badluck
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MB
Do not use this company
Drop off was ok but not very well organised however, the problem arose when we got back from our cruise. We followed the instructions to call the company for pickup and where then stranded at the cruise terminal for well over an hour with many other people and had to get a taxi back to the drop off point. When we arrived many people were unhappy and were complaining. We demanded a refund for the taxi fair and this was paid to us. I will not recommend using this company.
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LB
Absolutely awful
Absolutely awful! Unorganised pick up and had to wait for a very long time for collection (over an hour). Husband and friend had to get a taxi as there was only two seats left on the bus and didn’t want to wait another hour as there was at least 150 people behind us waiting for a pick up.
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AD
Badly organised. Poor communication
Left over 50 customers waiting in the terminal. Kept promising a vehicle would collect. Vehicle drop off also poorly organised.
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ML
Cancellation processed quickly
Had to cancel our parking when we realised we already had complimentary parking with the cruise. The refund was processed quickly and efficiently.
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MI
Disappointed experience
The idea is great car kept under cover. Organisation very poor we arrived car details were taken an waited for 15-20 minutes for minibus to take us to port, we were in a queue and other people just jumped queue and this was not a good start. On return we txted 3 times with our reg and waited 45 minutes for mini bus only to arrive back and car not ready. We were told to go into car storage to find my car. Sorry 1st time used and will not be booking again. Shame as car is kept in undercover storage.
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tn
Absolutely fabulous service
Absolutely fabulous service. Worked like clock work both departing and arriving. Radio taxis were fantastic. We were on our way to and from the Port with no hassle. Highly recommend.
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MT
Good concept but disorganised collection
Concept is very good and good that the car is kept in a secure compound Booking the car in was straightforward and we got to our port easily but the return trip was not as efficient Took 30 minutes before we were picked up and expected our car to be ready on the forecourt ,despite following their texting process, we were taken into the compound to look for our car but when driving out onto a one way system had to use the Sat nav to find the entrance Obviously very busy with the amount of people being collected from different ships at similar times but not organised enough or enough frontage of the building to make a smooth process
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