Sonic Auto Transportation

4.629 out of 5 stars
4.6
Excellent1,000 reviews

TrustScore

4.6
4.629 out of 5 stars
Excellent
5 out of 5 stars
836
4 out of 5 stars
85
3 out of 5 stars
11
2 out of 5 stars
8
1 out of 5 stars
60
1,000 reviews in total

Review summary

Sonic Auto Transportation is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great communication

Great communication, quick and easy pickup and delivery. Very happy with the price and service. Vehicle arrived exactl...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

The entire process was good and got my…

The entire process was good and got my mom’s car shipped from Fl to Sc. The price was reasonable and the service was top...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Robin Vazquez at Sonic made the process…

Robin Vazquez at Sonic made the process of shipping our car stress free and seamless. He followed up at every step in th...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Albert helped me ship my Tacoma from…

Albert helped me ship my Tacoma from Orange County, CA to Prescott, AZ. Tough route but Albert got it done for an amazin...Read more

0
0
🔥 High engagement

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6 months ago
5 out of 5 stars

My car pickup was fast and delivery was…

My car pickup was fast and delivery was smooth. Though there was a last minute price change but the services was great overall.

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John M
John M
1 reviews
6 months ago
5 out of 5 stars

Tacoma Travels

It took me several days to have the vehicle ready for transport. Leo with Sonic Auto Transportation was patiently helpful with me and very good to explain the process. When the travel time came, Leo was keeping me up to date on the progress. I am very happy with the service.

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Anonymous
Anonymous
1 reviews
6 months ago
5 out of 5 stars

Thank you to David

Thank you to David M for keeping us informed of what was going on with transporting our car from TX to NM.. It was great service, however the car was not picked up on the date it was suppose to be. It was a day late but that was due to uncontrollable circumstances however it arrived on time! During the process, David helped us understand .. This is my 3rd time using Sonic but that was the first time this happened .. Thank you for having great Customer Service & the car being delivered in tact ..

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Danielle
Danielle
1 reviews
6 months ago
5 out of 5 stars

Jeremy 5-Star

Jeremy was my representative and he was OUTSTANDING. He not only informative he also helped me feel at ease with the entire shipping process. I will be using Sonic the next time I need to ship my vehicle.

Helpful?
AL
AL
1 reviews
6 months ago
5 out of 5 stars

Leo was a great communicator and went…

Leo was a great communicator and went beyond his responsibility to make sure to have the car transported. I will gladly recommend anyone to Leo for any future car transports.

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Dustin Levine
Dustin Levine
1 reviews
6 months ago
1 out of 5 stars

Made up fees and extorting customers

I canceled this a week in advance meaning they did nothing for me at this point. After that they're now trying to extort $200 from me that was never made clear saying it's hidden in a contract, that I did not even sign. What the contract says if you cancel under 5 business days (i canceled more than 5 business days) that there is a fee yet they're still trying to leverage this. Never once did GRACE FLORES make this clear that there was a cancelation fee. If they pursue it I plan to sue them and report this predatory behavior to the secretary of state. Do not use this vendor. Shady as can be. UPDATE FROM THEIR RESPONSE: They sent me this email this morning. this is wild and highly illegal in California. This is after i told them twice to cancel last week. "This is Sonic Auto Transport's cancellation department contacting you regarding order xxxxxxxx. To proceed with canceling this order, please confirm your cancellation by typing "1". This action indicates that the vehicle is no longer available for pickup. According to our contract terms (not once called out by the rep and the language conflicts with itself making it ambiguous and null), a $200 cancellation fee will apply. For further assistance, please contact us at (530) 648-9063. If we do not receive your confirmation for cancellation, we will proceed with our commitment to fulfill the order as scheduled. The driver will proceed to the pickup location as agreed for the total payment of $1445. Please note, dry run fees in the amount of $1445 will be billed to your address since no vehicle is available for pickup"

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6 months ago
5 out of 5 stars

Albert Bryant - reliable

I will be happy to work again with Albert Bryant

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6 months ago
5 out of 5 stars

First time shipper

I recently used Sonic to help ship a vehicle from the Northwest to Florida. This was the first time I shipped a vehicle. David was extremely responsive and worked hard to find a carrier to meet our time constraints. I would definitely work with David again! Just be advised that the original price quote is only an estimate and actual price may be significantly higher.

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6 months ago
5 out of 5 stars

I do really appreciate Jeff

I do really appreciate Jeff, who works for this company. He is very knowledgeable, professional and the most important very caring person. This is one of the best company I know and I know a lot of them. As a carrierz we know all the active companies and this Company one of the best. Do not hesitate to call them. Very good people

Helpful?
Lorena Gomez
Lorena Gomez
1 reviews
6 months ago
5 out of 5 stars

Very good customer service of Christian…

Very good customer service of Christian Woods.

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6 months ago
5 out of 5 stars

Superb Service

The company was superb to deal with! Landon was very responsive and kept me informed within the entire shipping process. I would recommend this company to others 100%, keep it up guys!

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Eeshaan Ace
Eeshaan Ace
1 reviews
6 months ago
5 out of 5 stars

Great service

Great service, got both my cars transported with no issues. I was working with Jeremy and did a great job throughout the process.

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Stanley Price
Stanley Price
1 reviews
6 months ago
5 out of 5 stars

Sonic fully honored its contract and…

Sonic fully honored its contract and picked up and dropped off my car in a timely manner. I would not hesitate in using them for my next auto shipment. S Price

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6 months ago
3 out of 5 stars

The original quote was $450 But

The original quote was $450, and it ended up being 60% higher costing $725. Pick-up times changed . The car got there and quickly and safely.

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Dula R
Dula R
1 reviews
6 months ago
5 out of 5 stars

Company was reliable

Company was reliable, I worked with Leo Alexander and he gave me a fair quote. The final price was slightly higher than what was quoted but he communicated it with me clearly and we were able to negotiate the final price. Car came on time (one day earlier) and in good condition. Would def use again.

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Brian Shannon
Brian Shannon
1 reviews
6 months ago
5 out of 5 stars

Leo was great and the entire process…

Leo was great and the entire process was exactly as I was told. My vehicle was delivered on time and I am very appreciative of the work.

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Rocky Joseph
Rocky Joseph
1 reviews
6 months ago
5 out of 5 stars

Sonic transport

Company did exactly what they stated in writing, “to safely transport my vehicle “ Sonic -BOOM! Rocky Joseph.

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Erik Carr
Erik Carr
1 reviews
6 months ago
4 out of 5 stars

Very good company

Excellent company to work with. Victor was great Excellent communication through the whole process. Wont charge until vehicle is pickup and then dropped off. Initial quote is low, price will be higher. In my case $150 more for one vehicle. $300 more for other. But Sonic is a broker, it all depends who they can find and what they are willing to do it for. If your not on a time crunch and willing to wait you may get price closer to quote.

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6 months ago
5 out of 5 stars

Thank you for moving our vehicle

Thank you for moving our vehicle. Albert was kind and helpful. The whole team was nice and easy to work with.

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Valarie Kelly
Valarie Kelly
1 reviews
6 months ago
5 out of 5 stars

I had a good transaction with Olivia…

I had a good transaction with Olivia Johnson from Sonic Auto Transportation. She called me to see if the driver had called me to arrange the pickup of my vehicle and when it was close to delivery time she called to see if the driver had called me to arrange the delivery. If I told her that I didn’t hear from the driver, she immediately contacted them, and I heard from the driver shortly thereafter. Sonic Auto can’t control every aspect of shipping but the parts that they could control, Olivia made it easy for me and I looked forward to her phone calls. I was able to ship from one ocean to the other ocean for under $1500. Thank you.

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