Sonic Auto Transportation
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Made up fees and extorting customers
I canceled this a week in advance meaning they did nothing for me at this point. After that they're now trying to extort $200 from me that was never made clear saying it's hidden in a contract, that I did not even sign. What the contract says if you cancel under 5 business days (i canceled more than 5 business days) that there is a fee yet they're still trying to leverage this. Never once did GRACE FLORES make this clear that there was a cancelation fee. If they pursue it I plan to sue them and report this predatory behavior to the secretary of state. Do not use this vendor. Shady as can be. UPDATE FROM THEIR RESPONSE: They sent me this email this morning. this is wild and highly illegal in California. This is after i told them twice to cancel last week. "This is Sonic Auto Transport's cancellation department contacting you regarding order xxxxxxxx. To proceed with canceling this order, please confirm your cancellation by typing "1". This action indicates that the vehicle is no longer available for pickup. According to our contract terms (not once called out by the rep and the language conflicts with itself making it ambiguous and null), a $200 cancellation fee will apply. For further assistance, please contact us at (530) 648-9063. If we do not receive your confirmation for cancellation, we will proceed with our commitment to fulfill the order as scheduled. The driver will proceed to the pickup location as agreed for the total payment of $1445. Please note, dry run fees in the amount of $1445 will be billed to your address since no vehicle is available for pickup"