the worst bank ever seen in my life
the worst bank ever seen in my life

Bank of Georgia is a prominent financial institution operating under the domain soloonline.ge, specializing in a range of financial services aimed at both individual and corporate clients. The company provides various banking solutions, including personal and business accounts, loans, and investment products designed to meet the diverse needs of its customers. Targeting a broad audience, Bank of Georgia serves individuals seeking personal banking services as well as businesses looking for reliable financial support and investment opportunities. With a commitment to enhancing financial accessibility, the company utilizes modern technology to facilitate online banking services, ensuring convenience and efficiency for its users.
Reviewers frequently report negative experiences with Bank of Georgia, citing customer pain points more often than praise. Common complaints include bank, service, worst, time.
A smaller set of reviewers mention positives such as card, card swallowed, card swallowed atm, swallowed. Overall sentiment is predominantly negative based on 27 reviews and an average rating of 1.6 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 27 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 3.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 27 most recent reviews.
“My card was swallowed by ATM of one another local bank branch, I contacted 24 h office of Georgian bank and officer K...”
“I just joined Solo membership, but I cannot see any "good" "customer service" at all yet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | — | 27 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Bank of Georgia is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.6).
27 reviews of Bank of Georgia. Filter by what matters to you.
Worst bank I've seen in my entire life I guess they think they are just too good to answer you anything meaningful. AVOID AT ANY COST, trust me, its better to wait another month opening account in another bank, than deal with these mentally incomplete guys.
I am giving up on this bank only days after opening the bank account. The people are incompetent mixed with a "don't care" mentality.
Terrible service. 1. I had 3ds security enabled but when my funds were stolen, they said it’s not their fault and 3ds security is not a guarantee of protection. 2. Their chat customer service is terrible. Instead of solving the problems, agents rush to end the conversation and you have to start all over again with another agent. 3. Their sms codes do not come in time and thus you cannot do any imprortant procedures. 4. Often their push notifications are also not working, disabling you from making any transactions online.
Quick answers to the questions people ask most.
Bank of Georgia has numerous reviews on various platforms, reflecting a mix of experiences. While some customers express dissatisfaction with service quality and security issues, others note potential in their mobile app and customer support.
Bank of Georgia is not classified as a scam; however, customer feedback indicates concerns about safety and service reliability, particularly regarding account security and responsiveness from support.
Bank of Georgia provides a range of financial services, including personal and business banking, loans, and mobile banking through its app, which some users find decent.
Bank of Georgia typically accepts various payment methods including bank transfers, debit and credit cards, but users have reported issues with transaction processing.
You can reach Bank of Georgia's customer support through their 24-hour office, email, or via their mobile app, although many reviews mention slow response times.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
the worst bank. They steal money, they stole 4000+ GEL from me. Don't expect help from the bank. They've been silent in the support chat and by mail for weeks. If you want to save your money, avoid this bank. They wrote off money from the card in 50 identical transactions without any SMS codes or notifications. The bank's security didn't stop the write-offs and carried out all the transactions.
They let Glovo take all my money within 15 minutes in 7 same amount of transactions with no notification, no OTP and no confirmation. Customer support absolutely horrible. 0 help, my money is lost and closed all accounts with them. Stay safe.
Shiatty app, shiatty service, can’t send swifts for few days because “the purpose of transfer stated incorrectly”, among other things. Get other bank if you can.
Stay away! Don’t open accounts here it’s not worth the hustle! We going to write department of treasury and Georgian embassy to warn people of potential consequences if they do it anyway! They are Incompetent crooks, absolutely discredited for us, no customer service whatsoever. They Don’t pickup long distance phone or hanging up when we need to stay late to call them! Fraudulence activities in the branches and bankers that not willing to help and simply Not Speaking any English!!! Highly Not Recommended this SH… to anyone just for my enemies. lol
2 weli solo momxmarebeli var/viyavi tqven bankshi! bolo sami dgis ganmalobashi erti xarvezi ver gamoaswores gzavnilis!! 10ze meti satelefono zaris miuxedavat,yovel dge dapirebis miuxedavat rom mushaoben sakitxze! paraskebs dgis bolos isev mirekaven da meubnebian xarvezia da mushaobeno!anu shemisrules ro dacda giwevs lideo:) Xan menejeri charies xan IT gadavecito! Sircxvilia rogorc tqven emsaxurebit momxmarebels! Amxela banki rom patara xarvezs ver agvarebt ragaze gesaubrot! Romel qveyanashi ar vyofilvar aseti ram arsad minaxavs sami dge ese atamashot momxmarebeli! Samarcxvinoebi xart!
The worst service ever. I tried to get a refund from my transaction, the bank blocked it, and now none of the support channels are responding. It’s impossible to reach them by phone or write, it’s just unqualified staff and carelessness
One of the worst services in Banking History, it is supposed to be the VIP service but it seems like they gathered bunch of inexperienced people who don't know value of time and quality of service. There is so much more i can say i just don't want to waste more time on these baboons. Never wrote a review in my life btw so you make a guess how much this bothered me.
Incompetent little children masquerading as so called “private bankers.” It’s like talking to a farm animal with no brain for even the simplest transactions. The guy Alex also told me he couldn’t answer his cellphone cuz he wasn’t in the office. What???
Second attempt at this bank. Their online customer service by email is drastically improved, but it all ends after that. The SOLO banking has what I consider the worst agents banking. You may get better service from someone at McDonalds! Twice I had to deal with them for "premium" service. The first one eventually messaged me via WhatsApp to explain the services, I asked about explaining requirements and she read the message and no longer replied. She obviously couldn't be bothered. I again contacted customer service and asked to be passed on to another agent as the last one didn't reply. This one started out nice but I asked about an item that wasn't mentioned via customer service and as expected, that was the last time I heard from her as well. The persons Bank of Georgia has chosen to work in their premium division are an absolute WASTE! Unless you're used to crappy service, this is NOT the best or safest place for your money. I can see there being an issue with the account or card and you having no response from anyone with regard to your money. BEWARE!!
A lot of time wasted with a terrible interface and incomprehensible forms in their KYC. Also, after I send everything in KYS, they asked to send additional documents (I send them in the KYS already) 2 days in a row, the second time the documents were constantly not sent and this error came in the answer mail: Delivery has failed to these recipients or groups: KYC-SUPPORT (KYCSUPPORT) The recipient's mailbox is full and can't accept messages now. After a lot of torment, a refusal comes without explanation: the internal policy of the Bank of Georgia is ridiculous to consider as a reason. Sorry for the wasted time.
The worst service!
stealing money from clients.
In recent years, my life has been inextricably linked with cryptocurrency. Although I have a regular job, my main income is from cryptocurrency. Therefore, when opening an account in this bank, I specifically asked the employees how the bank relates to the purchase and sale of cryptocurrency. The staff said it was not forbidden. Since one of the areas of income is p2p cryptocurrency trading, I also clarified about the restrictions and limits on transfers to other bank customers. To which I also received the answer that there are no restrictions. Having received such answers from employees, I worked in this direction with peace of mind. At some point, I thought "yes, this is the best bank I have ever worked with (not counting the bug6lv in the application)". He told friends and colleagues at the bank, advised him. But! In this story, unfortunately, there is one big BUT, which crosses out all the positive experience. One fine evening, a letter arrives in the mail that from tomorrow all your accounts will be blocked, and the contract with me will be terminated due to the internal policy of the bank. For all the time they never contacted me and did not ask for additional information on the payments made, but they immediately decided to block me. I have a history and details of all transfers that I made as part of p2p activities. I offered to provide the bank with these details and get off with at least a warning (as is the case with the same Russian banks). The bank refused to accept anything, only gave a month to withdraw funds from the accounts. So, in just one evening, admiration for the bank changed to complete disappointment. I do not rule out that the fact is that I am a citizen of the Russian Federation, to whom there is now a "special" attitude. I plan to expand this review to an article with all the details.
Russophobes. i’m Russian member. I tried to get a bank card, but they refused me most likely because of my Russian citizenship. I have a good income, I needed a card to spend money on the territory of Georgia, but apparently cards are now approved on a national basis. It’s very disappointing when political disagreements concern ordinary citizens. Shame on you, Bank of Georgia! [2]
Bank of Georgia violates international banking regulations. They keep customers legitimate deposits for weeks and refuse any access to funds. Their customer service is useless and blatantly lies. I made a legitimate deposit in euros from my own account abroad to my Bank of Georgia account. The funds arrived promptly to Bank of Georgia but the bank failed to deposit money into my account. I provided Bank of Georgia with the proof of transfer from my foreign bank. They still refused to deposit my funds giving no explanation. First, they lied the funds did not arrive, then they said the funds arrived but they sent them back, then they said they did not send anything back but would review the case. I had to visit their branch in Tbilisi on Leonidze Street several times. Every time the bank employees gave me different answers. Eventually, they said I have to wait 21 days for their review. More than 5 weeks after my initial transfer, Bank of Georgia said they return the funds to my foreign account. However, nothing arrived to my account. I am out of money. Bank of Georgia does this to people during the pandemic when we desperately need access to our funds. Shame on you Bank of Georgia!
Their online banking platform is still the BETA version and doesn't work. You contact the help line and they don't solve the problem. Hotel California, money goes in but it doesn't come out.
Bank of Georgia is a prominent financial institution operating under the domain soloonline.ge, specializing in a range of financial services aimed at both individual and corporate clients. The company provides various banking solutions, including personal and business accounts, loans, and investment products designed to meet the diverse needs of its customers. Targeting a broad audience, Bank of Georgia serves individuals seeking personal banking services as well as businesses looking for reliable financial support and investment opportunities. With a commitment to enhancing financial accessibility, the company utilizes modern technology to facilitate online banking services, ensuring convenience and efficiency for its users.
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