Bank of Georgia is a prominent financial institution operating under the domain soloonline.ge, specializing in a range of financial services aimed at both individual and corporate clients. The company provides various banking solutions, including personal and business accounts, loans, and investment products designed to meet the diverse needs of its customers. Targeting a broad audience, Bank of Georgia serves individuals seeking personal banking services as well as businesses looking for reliable financial support and investment opportunities. With a commitment to enhancing financial accessibility, the company utilizes modern technology to facilitate online banking services, ensuring convenience and efficiency for its users.
Reviewers frequently report negative experiences with Bank of Georgia, citing customer pain points more often than praise. Common complaints include bank, service, worst, time.
A smaller set of reviewers mention positives such as card, card swallowed, card swallowed atm, swallowed. Overall sentiment is predominantly negative based on 27 reviews and an average rating of 1.6 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 27 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 3.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 27 most recent reviews.
“My card was swallowed by ATM of one another local bank branch, I contacted 24 h office of Georgian bank and officer K...”
“I just joined Solo membership, but I cannot see any "good" "customer service" at all yet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | — | 27 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Bank of Georgia is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.6).
27 reviews of Bank of Georgia. Filter by what matters to you.
Over a year ago
My card was swallowed by ATM of one another local bank branch, I contacted 24 h office of Georgian bank and officer Khatya solved my situation, they have very professional and responsable team. I'm ve... See more
Over a year ago
The bank has potential. Mobile app is decent. Tech team seems like it's fairly good. If you open an account here, though, the security of your account will basically come down to blocking cards when n... See more
Quick answers to the questions people ask most.
Bank of Georgia has numerous reviews on various platforms, reflecting a mix of experiences. While some customers express dissatisfaction with service quality and security issues, others note potential in their mobile app and customer support.
Bank of Georgia is not classified as a scam; however, customer feedback indicates concerns about safety and service reliability, particularly regarding account security and responsiveness from support.
Bank of Georgia provides a range of financial services, including personal and business banking, loans, and mobile banking through its app, which some users find decent.
Bank of Georgia typically accepts various payment methods including bank transfers, debit and credit cards, but users have reported issues with transaction processing.
You can reach Bank of Georgia's customer support through their 24-hour office, email, or via their mobile app, although many reviews mention slow response times.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I just joined Solo membership, but I cannot see any "good" "customer service" at all yet. Only good part is you can do through text or WhatsApp without visiting the branch. But somehow if banker keep neglecting the communication, where is the meaning of that? Also, the management did not educate them with giving a time frame to customer ease. This is one of the fundamental content of "good customer service" and they cannot do. I required my personal banker that, she keeps ignoring it and responded to my request "report the time frame" or "where we are at now on the process", she responded me, don't ask and just keep waiting. So, she doesn't understand this "giving time frame" to the waiting person to be more transparency or feeling at ease. Even they forgot they are touching a customer's bank account remotely, then share what is it doing right now to tell is one of the responsibility. Management, Supervisor level don't understand that?
My card was swallowed by ATM of one another local bank branch, I contacted 24 h office of Georgian bank and officer Khatya solved my situation, they have very professional and responsable team. I'm very thankful for their high quality service.
The bank has potential. Mobile app is decent. Tech team seems like it's fairly good. If you open an account here, though, the security of your account will basically come down to blocking cards when not in use. The real downside of this bank is not security, but it is that HR hires incompetent bimbolinas who look like they should be at a beauty pageant, not running a bank. The attitudes of the bankers are poor, but expected, as eastern europe is not known for its hospitality. Nobody will smile. Nobody will thank you. Nobody will treat you with any respect. They will smirk and frown, and show no class whatsoever, because they're mostly immature and petulant, and insecure. And of course, as you can imagine, the bimbolinas will spend more time in front of the mirror than responding to clients. Nevertheless, the bank is regulated. If they try to give you the run around, just hire a local lawyer and they will capitulate very, very, quickly.
Worst bank I've seen in my entire life I guess they think they are just too good to answer you anything meaningful. AVOID AT ANY COST, trust me, its better to wait another month opening account in another bank, than deal with these mentally incomplete guys.
I am giving up on this bank only days after opening the bank account. The people are incompetent mixed with a "don't care" mentality.
Terrible service. 1. I had 3ds security enabled but when my funds were stolen, they said it’s not their fault and 3ds security is not a guarantee of protection. 2. Their chat customer service is terrible. Instead of solving the problems, agents rush to end the conversation and you have to start all over again with another agent. 3. Their sms codes do not come in time and thus you cannot do any imprortant procedures. 4. Often their push notifications are also not working, disabling you from making any transactions online.
the worst bank. They steal money, they stole 4000+ GEL from me. Don't expect help from the bank. They've been silent in the support chat and by mail for weeks. If you want to save your money, avoid this bank. They wrote off money from the card in 50 identical transactions without any SMS codes or notifications. The bank's security didn't stop the write-offs and carried out all the transactions.
They let Glovo take all my money within 15 minutes in 7 same amount of transactions with no notification, no OTP and no confirmation. Customer support absolutely horrible. 0 help, my money is lost and closed all accounts with them. Stay safe.
Shiatty app, shiatty service, can’t send swifts for few days because “the purpose of transfer stated incorrectly”, among other things. Get other bank if you can.
Stay away! Don’t open accounts here it’s not worth the hustle! We going to write department of treasury and Georgian embassy to warn people of potential consequences if they do it anyway! They are Incompetent crooks, absolutely discredited for us, no customer service whatsoever. They Don’t pickup long distance phone or hanging up when we need to stay late to call them! Fraudulence activities in the branches and bankers that not willing to help and simply Not Speaking any English!!! Highly Not Recommended this SH… to anyone just for my enemies. lol
2 weli solo momxmarebeli var/viyavi tqven bankshi! bolo sami dgis ganmalobashi erti xarvezi ver gamoaswores gzavnilis!! 10ze meti satelefono zaris miuxedavat,yovel dge dapirebis miuxedavat rom mushaoben sakitxze! paraskebs dgis bolos isev mirekaven da meubnebian xarvezia da mushaobeno!anu shemisrules ro dacda giwevs lideo:) Xan menejeri charies xan IT gadavecito! Sircxvilia rogorc tqven emsaxurebit momxmarebels! Amxela banki rom patara xarvezs ver agvarebt ragaze gesaubrot! Romel qveyanashi ar vyofilvar aseti ram arsad minaxavs sami dge ese atamashot momxmarebeli! Samarcxvinoebi xart!
The worst service ever. I tried to get a refund from my transaction, the bank blocked it, and now none of the support channels are responding. It’s impossible to reach them by phone or write, it’s just unqualified staff and carelessness
One of the worst services in Banking History, it is supposed to be the VIP service but it seems like they gathered bunch of inexperienced people who don't know value of time and quality of service. There is so much more i can say i just don't want to waste more time on these baboons. Never wrote a review in my life btw so you make a guess how much this bothered me.
Incompetent little children masquerading as so called “private bankers.” It’s like talking to a farm animal with no brain for even the simplest transactions. The guy Alex also told me he couldn’t answer his cellphone cuz he wasn’t in the office. What???
Second attempt at this bank. Their online customer service by email is drastically improved, but it all ends after that. The SOLO banking has what I consider the worst agents banking. You may get better service from someone at McDonalds! Twice I had to deal with them for "premium" service. The first one eventually messaged me via WhatsApp to explain the services, I asked about explaining requirements and she read the message and no longer replied. She obviously couldn't be bothered. I again contacted customer service and asked to be passed on to another agent as the last one didn't reply. This one started out nice but I asked about an item that wasn't mentioned via customer service and as expected, that was the last time I heard from her as well. The persons Bank of Georgia has chosen to work in their premium division are an absolute WASTE! Unless you're used to crappy service, this is NOT the best or safest place for your money. I can see there being an issue with the account or card and you having no response from anyone with regard to your money. BEWARE!!
A lot of time wasted with a terrible interface and incomprehensible forms in their KYC. Also, after I send everything in KYS, they asked to send additional documents (I send them in the KYS already) 2 days in a row, the second time the documents were constantly not sent and this error came in the answer mail: Delivery has failed to these recipients or groups: KYC-SUPPORT (KYCSUPPORT) The recipient's mailbox is full and can't accept messages now. After a lot of torment, a refusal comes without explanation: the internal policy of the Bank of Georgia is ridiculous to consider as a reason. Sorry for the wasted time.
The worst service!
stealing money from clients.
I just waited 1 hour in the branch of Kazbegi street near metro medical I left there as their waiting list was too long and I had no idea how long more I should have waited. I came to another branch on vazapshavala street near metro Delisi and after 9 minutes I did my job.
Bank of Georgia is a prominent financial institution operating under the domain soloonline.ge, specializing in a range of financial services aimed at both individual and corporate clients. The company provides various banking solutions, including personal and business accounts, loans, and investment products designed to meet the diverse needs of its customers. Targeting a broad audience, Bank of Georgia serves individuals seeking personal banking services as well as businesses looking for reliable financial support and investment opportunities. With a commitment to enhancing financial accessibility, the company utilizes modern technology to facilitate online banking services, ensuring convenience and efficiency for its users.
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