I just joined Solo membership
I just joined Solo membership, but I cannot see any "good" "customer service" at all yet. Only good part is you can do through text or WhatsApp without visiting the branch. But somehow if banker keep neglecting the communication, where is the meaning of that? Also, the management did not educate them with giving a time frame to customer ease. This is one of the fundamental content of "good customer service" and they cannot do. I required my personal banker that, she keeps ignoring it and responded to my request "report the time frame" or "where we are at now on the process", she responded me, don't ask and just keep waiting. So, she doesn't understand this "giving time frame" to the waiting person to be more transparency or feeling at ease. Even they forgot they are touching a customer's bank account remotely, then share what is it doing right now to tell is one of the responsibility. Management, Supervisor level don't understand that?
