Snellers Estate Agents Reviews

I am really glad to have cross path with Snellers; as they were very patient, kind and understanding during this house hunting and viewing process. Most especially Alex and Marcos who were very approachable, and that made it easy for me to ask questions till I was happy with the property choice. I would highly recommend this Estate Agent to anyone looking for a trusted company.

They were top draw for me. Always polite and chasing up enquiries. Gabriel especially!

Avoid buying any property with this agent. I withdrew my offer due to their unprofessional and untrustworthy behaviors. Despite the fact that the seller accepted my offer, and that my mortgage was ready, Snellers (St Margarets) kept the property open for new viewings without exposing that it's under offer. I learned about the situation, having shared my friend's contact info with them. They recommended the very same house to my friend, unintelligently forgetting about the definition of friendship.

I used Snellers (Twickenham) to sell my flat and I was really impressed by the sales pitch by Chelsea. Despite paying much higher fees than other agencies, I was assured that Snellers would produce an exemplary service by all agents. Within 1 week of being on the market, at a reduced price (by my own choosing) to what I was initially valued at, I was asked to reduce the price by Oliver. After 1 week! Hardly a committed salesman and it was clear that the smaller properties are very low down the list of priorities. I negotiated slightly lower fees than the initial (which were £2000 more than others) but these were still considerably higher than elsewhere. Unfortunately, I cannot say the process was exemplary and worth the additional fees. I did get a buyer but the communication with the buyer was poor ( and Snellers did little to support him with the process) and indeed many emails went unanswered between myself and Snellers. I had to chase persistently ( 3-4 times a week) and this poor communication resulted in a significant error by Snellers that created a one month delay to our proposed exchange date due to failure to deal with my request in a timely manner upon acceptance of the offer. Snellers continued to tell me we were working towards my proposed date but never acknowledged that they didn't change the memo as requested 3 times. I am pleased with Harry who came along in the final 6 weeks of a 5 month process and the service was much improved. Unfortunately, the errors were already in motion by then and could not be undone as the buyers solicitor was working off an entirely different timeframe, based upon the incorrect legal document provided by Snellers that was the source of all issues and this was proven in email threads. Unbeknown to me, this document was never changed and thus created stress and anxiety as well as financial loss when it needn't had, should they have done as requested or informed me otherwise. They would've saved me a lot of chasing had they been honest. Snellers did offer a small compensation after a formal complaint of 5% reduction (!)( less than half of my proposal which was more than fair) for their errors but there was still a reluctance to understand the full process and the frustrations from the first 3 months and the impact this had on the sale. They accept that they didn't handle my sale well though not enough to compensate properly and they dont deserve the full commission that I have had to pay. According to Snellers, reduced fees at the start meant that they still believed they had still created a positive service, as they wrote to me. Clearly, reduced fees results in a heavily compromised service. I would like to thank Harry for his work at the end, as he worked very hard, and for that I am grateful for, but I would be cautious of paying any inflated fees as the service is not superior. I previously let my flat with Dexters so do have comparable service levels. The service just doesnt match across the whole team. I had to chase far too much, as did my solicitor in 5 months for this to exchange and complete and Snellers had little urgency until Harry came along. I am pleased the process is over, as I am sure they are, but I wouldn't be going back and am disappointed by the pitiful resolution that was offered that came after completion. I did not pursue this further, as the process was exhausting dealing with the complaints and this is how these companies tend to win in the end with general fatigue from grumbling.

I have used Snellers to find tenants and then manage three flats in Teddington for over ten years and have always been satisfied by their services. Recently I have been especially impressed by Cadi in the management team who had been very proactive in addressing a damp problem. Chris

Dreadful! It is the second time I am dealing with Snellers and after the first awful experience I decided to give it another chance and until now was going great. But without surprise the monster is awake again. When you try to go around anything to get more money from tenants, it is disgraceful and dishonest. Shame on you! (Teddington and Hampton hill).

I've recently had dealings with Gabriel, a lettings negotiator whom handled all aspects of my requirements in a very professional and considered manner. I would have no hesitation in recommending Snellers in future. Many thanks!!

Ayca & Amy, were amazing finding me a new home. Super responsive and so helpful with the whole process. Can’t thank them enough for making it so easy.

After using Snellers letting services for over 2 years as a landlord I recently engaged them to sell my property. From the moment I first spoke to the sales team I was completely impressed by the level of customer service and their professionalism. They continually kept me informed of progress and feedback, provided sound and well informed advice and guided me through the selling process with patience and understanding. The end result is that I sold my property and attained the price I was after. Thank you to Chelsea, Harry and the team. Highly recommended.

Amy and Ayca were amazing when we were looking for a rented property. They took our requirements and timeline into consideration. They kept me informed and up to date on process. Really appreciate their help and support.

Had a really stressful house move and thanks to Charlie Greene it all went through smoothly. Thanks so much

Had a great experience recently buying a house with Charlie from the Twickenham branch, would highly recommend

Had a great experience with Snellers and their agent Charlie when selling my house, can’t recommend enough.

I have recently rented a property through Snellers. Their communication was prompt & friendly and they worked hard to secure the right deal for both me and the landlord. It was a pleasure working with Ayca, Amy & Lucy.

We had an excellent experience with our agent (Matt) and would recommend this company to anyone:)

We liaised with Dyaun who was an absolute star and driving force in ensuring our first purchase went ahead smoothly and quickly. His quick responses and unrelenting chasing of the solicitors was invaluable near the end of the purchase. And at the beginning he was friendly, and clearly very knowledgeable about the property and area which we very much appreciated. The one thing that could have taken the service to another level would have been some advice on the logistics of the move as we were new buyers! Thanks Dyaun!

Snellers have been amazing in helping me find the perfect property to rent. Very friendly and professional and kept me updated with suitable properties, I felt as though it was just as important to them that I got the right property to suit the needs of me and my family. Also want to say a huge thank you to Amy!

Such a fantastic team; Amy, Ayca, Gabriel and all team- through out from beginning to end- understanding the requirements, listening the needs and finally renting the place which they were very caring and supportive. They help me out with all my questions and they got me a really nice place. Thanks very much 🙏🏼

Matthew Ross Senior Lettings Consultant. Fantastic service, mannerism, professional, and all round fabulous amenable agent. Matt has gone above board helping us to secure a home accommodating my hectic work schedule. Could not of asked for a more affable lettings agent. 5 out of 5 service . Thanks Matt