Nice staff
Nice staff, no hidden fee

10 months ago
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
10 months ago
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
Shuttles too and from airport very efficient and car drove well and was cheap on gas.
We had a Snap Rentals vehicle for approximately 40 days, travelling across the North and South Islands. The range of vehicles, pricing and customer service throughout the entire process was excellent. Can highly recommend and we'll be going back to Snap on our future travels back to NZ
Friendly service, efficient pick up and drop off, car spotless. Would definitely recommend.
Easy, reliable and trustworthy. Friendly helpful staff. Very competitive rates.
Well just being able to pick up vehicle no hassles the staff were very helpful 👍 anytime I had any issues I could call the office and they would have it sorted pronto lived lived the service which made our holiday that extra hassles free 😀 👍
Everything was so lovely. Nice car and amazing price for it. I liked how organized and smoothly everything ran so I would 100% always recommend this rental place to everyone I know.
Staff very helpful. Reliable and easy to book
All good ....very helpfull think Queenstown would operate better with direct contact because of shuttle pik up
Excellent customer service! Friendly staff and attentive to customers. From the shuttle driver to the return of the SUV, no issues at all. The SUV we got was also great, they take pictures before renting it out and they even invite you to take your own photos so you feel comfortable. I thoroughly enjoyed driving around Queenstown with a nice & safe SUV. I also appreciate that they offer Afterpay because a few days holiday in Queenstown is not cheap lol. I brought my whole family and we all fit comfortably in the vehicle. We brought our own car seat, we also had a stroller in the back plus our luggages, still spacious.
Great helpful staff
Great rental rates, good selection of vehicles and easy to deal with
End to end experience was smooth, easy and seamless. Service from staff outstanding. Condition of vehicle was excellent, road safe, and clean.
Very friendly, professional and efficient staff members. During the process, I met 3 of the staff and they are all great! Car is easy to drive. Pick up and return process were easy and fast. Thanks so much!
Excellent service and great car. We will be using them again. Easy airport pick up and drop off. Hassle free and really good value for money.
Hassle free last minute car rental. Great service pickup and drop off. Nothing was a problem, highly recommend. Thank you 👍👍
Easy experience
Great vehicle Very easy pick up and drop off
Was Running, was personally dropped at the airport by a staff member instead of waiting for shuttle.
Based on analysis of 16 reviews rated 1-2 stars for Snap Rentals
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Our car rental had a chip in the windshield, while we were using it, the chip spread while we were using the car”
“Don’t book through Booking”
“The only communication I got was an email”
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Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
Snap Rentals receives overwhelmingly positive feedback from customers, highlighting exceptional service and easy booking processes. Reviewers frequently praise the friendly and helpful staff, noting that they provide clear communication and support throughout the rental experience. Many customers appreciate the quality and cleanliness of the vehicles, along with the efficient shuttle service to and from the airport. The rental process is described as straightforward, with timely pickups and drop-offs. However, a small number of reviews mention issues related to unexpected charges, which have caused some frustration among consumers. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing their intent to use Snap Rentals again in the future. Overall, Snap Rentals is regarded as a reliable choice for car rentals.
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