Reliable
Queenstown snap. Kind staff. Good price. Fast process.

10 months ago
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
10 months ago
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
Queenstown snap. Kind staff. Good price. Fast process.
Fast service, friendly customer service
Hired a Mitsubishi ASX with snow chains. Great car. Fuel efficient, as NZ fuel is expensive. Fabulous staff picked us up from The airport and sorted out our vehicle very quickly. Drop off too was simple and Courtesy bus back to airport. Thoroughly recommend.
I canceled the insurance and emailed for Refund. Bur it'll today no answer. Can I have my Refund please. Thankyou.
the car was good for the price we paid; just a wee bit clunky and basic. the service at checkout and return could've been smoother, even when you werent that busy
Perfect and super fast
Brilliant, Sam the lovely man who picked me up and delivered me back to the airport was exceptional.
Excellent A++ Highly recommended
Quick and easy rental.
Great customer service, friendly and very professional! A+++
Great service and help.
So easy, good value and the car was a good one also.
Reassuring customer service Prompt, clear comms and professional. Thanks yall and especially the guys in Frankton
Easy to book online. Very efficient transfer service. Lovely, friendly driver (great service Joe), and the staff at the counter were genuinely friendly and helpful. A great team to deal with. One suggestion - let customers know where the release button is for the petrol tank 😀
Customer service was great and efficient
Only issue I had was, the first vehicle I had smelt like someone had been smoking in. Called snap and they more then happy to replace vehicle. Only inconvenience was that we had to come back to the base to return vehicle which caused us to change our plans for the day. Other than that it was a smooth and easy experience and also very affordable prices.
Quick and easy pick up and drop off, car was as requested and very economical. Great team. Thanks
Convenient location to airport and easy to find. Car was lovely and clean at pickup. Staff were very helpful and polite.
I got full insurance but then got my card held for a $2000 bond. I got full insurance so I didn't have to pay the bond. So that kind of put a source taste in my mouth.
Great car and friendly, efficient service from Airport pick up to the counter staff.
Based on analysis of 16 reviews rated 1-2 stars for Snap Rentals
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Our car rental had a chip in the windshield, while we were using it, the chip spread while we were using the car”
“Don’t book through Booking”
“The only communication I got was an email”
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Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
Snap Rentals receives overwhelmingly positive feedback from customers, highlighting exceptional service and easy booking processes. Reviewers frequently praise the friendly and helpful staff, noting that they provide clear communication and support throughout the rental experience. Many customers appreciate the quality and cleanliness of the vehicles, along with the efficient shuttle service to and from the airport. The rental process is described as straightforward, with timely pickups and drop-offs. However, a small number of reviews mention issues related to unexpected charges, which have caused some frustration among consumers. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing their intent to use Snap Rentals again in the future. Overall, Snap Rentals is regarded as a reliable choice for car rentals.
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