Easy
Fast, easy and simple to pick car up and drop of

10 months ago
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
10 months ago
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
Really friendly staff member Mr. Nisansa was really helpful and explained everything that I need to know while renting a vehicle. This was my first time renting a vehicle and grateful for Nisansa guiding me though it. New and clean cars, great customer service. 10 /10 stars
Don't understand why we did an express check in before we arrived only to still had to do it all again at the desk. Complete waste of time.
Fantastic team. Very helpful
Amazing customer service
What a breeze this was getting the car with easy to sort insurance and even a ride to the airport with wonderful staff so polite professional and respectful. Definitely using snap rentals on my next trip!! 10/10
Highly recommended! Excellent staff service, very accomodating. Prompt response. The car is in excellent condition, spacious for our lots of luggage as well. Thank you Snap ❤️
Very smooth operation, friendly staff and nice car
The communication is poor. As we are waiting at auckland airport with kids in the and being delayed to pick us. They shouted us not call again and again which is a shock just for the second call that they picked. They charged after-hours for both pick and drop which was not clearly communicated us. We find the interaction and communication horrible.
Service prompt and fast. Staff very helpful. Hassle free. Lovely experience.❤️
Good experience
Easy pick up, easy drop off - and affordable compared to other Airport rentals!
Fantastic service. Quick and easy. Mr. Manni was awesome. Looking forward to using again the future. Highly recommended!
Fantastic experience start to finish, a bit slow picking up car but the place was very busy, staff were handling it well
Excellent customer service. Extremely helpful in helping me with getting a car when I had booked the wrong dates.
Fast easy and sufficient.
It was easy.
Prompt service
Checked in early via txt with link which meant I only showed my license, signed the agreement provided a credit card and I was away. Staff were friendly both shuttle drivers and front desk. Our drive back to the airport was cool.
Based on analysis of 16 reviews rated 1-2 stars for Snap Rentals
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Our car rental had a chip in the windshield, while we were using it, the chip spread while we were using the car”
“Don’t book through Booking”
“The only communication I got was an email”
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Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
Snap Rentals receives overwhelmingly positive feedback from customers, highlighting exceptional service and easy booking processes. Reviewers frequently praise the friendly and helpful staff, noting that they provide clear communication and support throughout the rental experience. Many customers appreciate the quality and cleanliness of the vehicles, along with the efficient shuttle service to and from the airport. The rental process is described as straightforward, with timely pickups and drop-offs. However, a small number of reviews mention issues related to unexpected charges, which have caused some frustration among consumers. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing their intent to use Snap Rentals again in the future. Overall, Snap Rentals is regarded as a reliable choice for car rentals.
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