Great price great service
Great price great service

10 months ago
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
10 months ago
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
Was all round great experience
Car was a little too small for our needs even though we ordered a compact SUV. Was not super comfortable. There was one person working in the office, but 5 or 6 desks. Bottom line is we didn’t have any major issues with the car and it got us to where we needed to go on the North island.
The after hours pick-up instruction is easy to follow. However, the after hours drop-off instruction is not sent to directly to the client email, which can only be seen as a small part on the board at the pick up location. It would be nice if there is an instruction or sentences in the confirmation or pick-ip instruction email explaining how to drop off the vehicle after hours.
Great service and super easy.
So easy to deal with
Geat service, no hold ups and seamless handover. Will definately use your services again.
People are nice. It’s a bit difficult to find a place. I treated a navigation and it was very different from one I use in my country. But I could manage it
Easy as with great service pick up to drop off. Just be sure to book direct through Snap, not via 3rd party. Thanks guys.
Great price and super easy to deal with, pick up is easy and hassle free.
Value for money is great. But customer service staff wasn’t too helpful when we had a problem in the evening while we are in Christchurch, even hang the call.
Staff is very pleasant, Cars are well priced and clean. Had an unfortunate long wait to be picked up this time, but most other times even that goes effortlessly. I especially like that Snap used an EV for pick up and drop off
Fast, efficient, cheap - and friendly too! That's nota combination you see very often, but that was our experience at Snap. Simple, no frills car rental - we are totally satisfied.
Great value for money. Approx. 12 month old vehicle in great condition. Easy pick up and return. No hassles whatsoever.
Great price, Great service, very accommodating staff
Very clean cars, easy and friendly service! Overall great experience would recommend!
The best value for money deal in Queenstown.
It was a fast and smooth process from booking the car to picking it up. The car was in mint condition. Will definitely be back.
Absolutely great efficient and friendly service.
Based on analysis of 16 reviews rated 1-2 stars for Snap Rentals
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Our car rental had a chip in the windshield, while we were using it, the chip spread while we were using the car”
“Don’t book through Booking”
“The only communication I got was an email”
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Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
Snap Rentals receives overwhelmingly positive feedback from customers, highlighting exceptional service and easy booking processes. Reviewers frequently praise the friendly and helpful staff, noting that they provide clear communication and support throughout the rental experience. Many customers appreciate the quality and cleanliness of the vehicles, along with the efficient shuttle service to and from the airport. The rental process is described as straightforward, with timely pickups and drop-offs. However, a small number of reviews mention issues related to unexpected charges, which have caused some frustration among consumers. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing their intent to use Snap Rentals again in the future. Overall, Snap Rentals is regarded as a reliable choice for car rentals.
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