Over a year ago
I have been purchasing coffee from Smiths Coffee Ltd since the 1990s. In the past 2-3 years Smiths have failed many times on delivering my coffee via DPD (courier service) and refuse to change courier... See more
Over a year ago
Absolutely obsessed with their flavoured coffee! I’m so glad I stumbled across them in TK Max a few months ago! I’ve now bought 6 bags and I can’t wait to try them all. The only thing I was wondering... See more
Over a year ago
Warners holiday drinks inclusive at lakeside smiths coffee both decaf and normal americano, absolutely disgusting coffee machine
The Amaretto coffee is delicious with a smooth mellow natural taste. This was accompanied by the amaretto chocolate covered coffee beans which supplemented the lovely after dinner coffee experience! Can’t wait to try some of the other flavoured coffees.
Following a conversation in the pub about your company. thought I'd give you a go. We ordered a variety pack of capsules. All arrived day after ordered. tried a couple that night, lovely.... Back for some tea next week.
Great products! Fast shipping. Thanks!
So so so disappointed... Very artificial flavour. This is not my first coffee bag from this company but after the change package, the flavoured coffee is just bad.
Verry good Perfect order
Great coffee! Love the flavours! Shipped really quickly!
Easy to follow instructions on ordering with various coffee methods/choices given The smell of the coffee is divine. Bought as a birthday present for my son to accompany a Stove coffee maker It has proved to be a huge hit. Will recommend and thank you for such superb products
Great Range of coffees and speedy reliable service. Been a customer for many years and never disappointed.
Found this coffee in TK Maxx and then nothing else ever compared to it. So purchased more directly and their range of flavours is amazing
Great coffee No more words required
Very good coffee.
Ordered twice, both times order didn’t arrive. Will never order again. I paid a lot for shipping and didn’t get a refund. Shame as the coffee is pretty good.
I found this little gem -Hazelnut flavoured coffee (ground) while I was shopping in TKMaxx.The smell and the flavour is just amazing.Needless to say I was googling straight away to see if I can get it online and was not disappointed.Smith's coffee- you gained a customer for life.
I placed my order not the first and definitely not the last time :) Everything went great like always. I love your coffee, and I'm always pretty happy with your service.
Bought loose leaf tea, top quality! Japanese genmaicha
Great selection with very quick delivery
Great coffee, fast delivery, just love it!
Excellent website - so easy to use and payment easy to make. Good information regarding each of the available coffee types. I actually ordered beans for a French Press but realised beacuase I would rather gring them myself that whole beans would be better. I rang the contact number and they changed the order over the phone. Hats off to Smiths!!
The coffe is very good but the whole show is let down by an abysmal web site. My wife has always ordered fruit 'tea's that contain pieces of fruit, rather than actual tea leaves. However, it is not possible to select which of the offerings are of this type. Further very few, if any of the 'tea' offerings has any information to help. Moreover, if you go 'back' from selecting something, you get a completely different list.
Found it more difficult to purchase online this time and when i phoned I couldn’t get through to anyone in Customer Services who knew how to help me. Coffee remains wonderful though and I look forward to receiving it.
Based on analysis of 11 reviews rated 1-2 stars for Smiths Coffee Co Ltd t/a SMITHS of LONDON
“As a resolve I have opted for delivery by Smiths own van and driver”
“My secretary will contact you for your card details in order that we can reimburse your payment, or you can email th...”
“Disappointing order: 1large flavoured coffee tasted like mold and when I emailed request for refund/replacement nobod...”
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Smith's Coffee Co Ltd, trading as SMITHS of LONDON, is an artisan coffee roaster established in 1936. With over 80 years of experience, the company specializes in the selection and roasting of high-quality coffee beans, offering a diverse range of single-origin coffees and bespoke blends. In addition to their coffee offerings, they provide a selection of boutique teas under the brand Teasmiths, catering to a variety of tastes and preferences. The target market for Smith's Coffee Co includes coffee enthusiasts and tea drinkers seeking premium products crafted from sustainably sourced ingredients. The company also offers subscription services through their World Coffee Club, allowing customers to receive curated coffee selections regularly. With a commitment to customer satisfaction and a hassle-free return policy, Smith's Coffee Co aims to provide an exceptional experience for all coffee and tea lovers.
Smiths Coffee Co Ltd, trading as SMITHS of LONDON, garners high praise for its excellent coffee and outstanding service, with many customers expressing their obsession with the diverse flavors available. Reviewers frequently highlight the quick and efficient delivery, noting that their orders often arrive ahead of schedule. However, there are some notable complaints regarding the quality of certain coffee products, with a few customers reporting tasteless or poorly flavored options, particularly from recent orders. Issues with delivery reliability have also been mentioned, especially concerning the courier service. Despite these criticisms, the overwhelming majority of reviews reflect a strong satisfaction with the product quality and customer service. Overall, Smiths Coffee maintains a positive reputation among its clientele.
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