Smiths Coffee Co Ltd t/a SMITHS of LONDON Reviews

Smooth experience from beginning to end. I love the wide variety of flavours they offer. And they add more each time I return to the website. Very impressed

Nice coffee have bought for years

Lovely organic coffee with no chemicals. And, it’s great I can also support a local business at the same time.

Great company. Always deliver a fab service and delicious product. Thats why I keep going back!

An excellent family run business. Personal service you rarely get nowadays. Coffee is of the highest quality roasted on the premises.

We ordered some coffee as Christmas presents for a number of different family members. It arrived very quickly and well packaged. Thank you.

Excellent service! Lot's of choice of tea and coffee and a swift delivery to our home address. Delicious coffee too!!!

Really Fast delivery & this coffee is just So good. Full of flavour & smooth. We’ve ordered for friends Xmas hampers & now ordering more for us over Xmas. 😊 Highly recommend 👍

Amazing coffee, brilliant for Christmas hampers. Very good delivery

Easy to order, plenty of choices Quick delivery Quick reply to my query Good service

5 stars - local company.

GREAT Coffee Great service

An enormous range of expertly roasted and ground coffees, delivered swiftly, and just right however you make your coffee.

Very quick service, I used this company years ago for filter coffee and rate them very highly, having just purchased a bean to cup machine this was my first port of call to stock up on top quality beans. It's clear to see the beans are of good quality through the pressure during the extraction phase compared to superstore bought pre packaged beans. 10/10

Fantastic coffee - ground depending on your mode of brewing. Easy to use website. And delivered to your door. Love waking up to this.

The coffee tastes fantastic, the orders are processed quickly and delivered in a couple days. Would get my coffee anywhere else

Excellent service and great coffee.

Easy order and Quick delivery

Smiths Coffee, amazing product as ever and promptly delivered - if you have not tried their teas yet, you are missing out - sour cherry and lemongrass is a personal favourite.

Given incorrect information about the roast level of a blend I ordered. Despatch method differed from that selected when ordering online and contact details not passed from order/account to the courier selected, resulting in my missing delivery (and being without my order over a weekend). When called to complain, was told they would call courier and pass them my details for Monday (pointless as I had already checked and done that through tracking). Emails and Facebook comments not replied to but an email to the MD did result in a suitable replacement (in fact what I believed I had ordered in the first place) being sent out for next day delivery. Disappointing experience. Interesting response from Smiths Coffee: "You were out when the courier tried to deliver and as far as we can tell you didnt leave a note with alternative instructions. So it arrived Monday. Unfortunately we cannot manage our clients diaries, but we did our best for you." I was unaware my delivery was coming by courier. I was subsequently told by you on the phone that you don't put the customer contact details into the courier despatch info, so I received no text and email from DPD to tell me to expect the package, otherwise I would not have missed the delivery. I added my contact details myself to DPD's tracking when I also provided a safe place. No other supplier I use sends via courier without entering contact details. They are shown on both the order confirmation and my account details. Saying that you cannot manage my diary just confirms the impression I have that you are unaware of the problems within your own systems. I had offered to return the coffee as it was not what I had ordered. Your MD did indeed replace it on Next Day Delivery.