Over a year ago
I have been purchasing coffee from Smiths Coffee Ltd since the 1990s. In the past 2-3 years Smiths have failed many times on delivering my coffee via DPD (courier service) and refuse to change courier... See more
Over a year ago
Absolutely obsessed with their flavoured coffee! I’m so glad I stumbled across them in TK Max a few months ago! I’ve now bought 6 bags and I can’t wait to try them all. The only thing I was wondering... See more
Over a year ago
Warners holiday drinks inclusive at lakeside smiths coffee both decaf and normal americano, absolutely disgusting coffee machine
I have ordered many times in the past their flavoured filtered coffee without any issues.However, this time the coffee was tasteless and disgusting!I had to throw all the packets(caramel,maple syrup&walnut,amaretto) in the bin!I am so disappointed and won't be ordering again!
I have been purchasing coffee from Smiths Coffee Ltd since the 1990s. In the past 2-3 years Smiths have failed many times on delivering my coffee via DPD (courier service) and refuse to change couriers despite them knowing DPD are unreliable. As a resolve I have opted for delivery by Smiths own van and driver. Today I was called at 10am to say that their driver didn’t know how to get into the gated community (there normal driver is on holiday). I gave directions and stressed I wasn’t at home. The coffee never arrived. I called Smiths at 12:55 and asked where my order was. They told me the driver couldn’t get into the block of flats. I asked why Smiths did not let me know the day and time frame the delivery be made and was told by Gill I think, we have too many customers to contact them all and let them know delivery details (every other online company I have used sends emails and texts to warn one of deliveries, Smiths Coffee is living in the 1990s). I said this would be the last time I order from Smiths to which the lady said “Fine”. Terrible customer service. You have been warned. I am sending this complaint to the MD of Smiths Coffee as they probably are unaware of this shoddy service! Email response from Colin Smith MD: Dear Sir, I am sorry that you are not happy with our service, but I can assure you that we made every effort to deliver your order today. Our driver got so far to get to your property, through security and was even shut in so he could not leave. He had to wait for a dustcart to come to let him out. Thus, the time taken was 40 minutes without being able to reach your property or you. I now understand why DPD couldn’t deliver to you either. We have made every effort to deliver and with no one to receive the coffee or a pass code get in this was impossible. Considering the effort we have made I am very upset about your tone and the rude attitude that you have shown to my secretary and the remarks about our company. Considering according to you, you have used us without complaint since the nineties. As a result of your attitude and the rudeness of your email, I suggest you use another company in the future for your coffee supply. Our customer service is praised by many customers, and is not reflective of the approach made by rude people like you. My secretary will contact you for your card details in order that we can reimburse your payment, or you can email them to Julie.bass Regards, Colin Smith Managing Director
Absolutely obsessed with their flavoured coffee! I’m so glad I stumbled across them in TK Max a few months ago! I’ve now bought 6 bags and I can’t wait to try them all. The only thing I was wondering was if they were okay for people with nut allergies? My hubby is allergic and I want him to try them out but I’m not sure if he can?
Warners holiday drinks inclusive at lakeside smiths coffee both decaf and normal americano, absolutely disgusting coffee machine
Worse coffee we have ever had no flavor and poor taste both decaff and normal at warners
Good coffee. Will buy again.
No complaints with ordering or delivery but the coffee (Santos & Java) was poor, no aroma or flavour.
Quick and efficient service.
They always go above and beyond ….recieved my coffee before the weekend Magic !
Great coffee, lots of great flavours and really quick delivery, my coffee supplier of choice. A++++
Best Best Best ,)
Easy to use website, great communication and fantastic coffee
Great company, great products great service and prices
Loved the papaya new Guinean organic whole bean coffee Makes a great flat white.
The best flavoured filter coffee I have tried so far.Wide selection of flavours,will definitely come back to try more!
Can’t really give an opinion as it hasn’t arrived yet.
Brilliant, as always !
Easy to order, great quality coffee
Quick delivery and lovely lemongrass and ginger tea
Quick delivery, lovely coffee. Great that is Fairtrade; all we need now is no plastic!
Based on analysis of 11 reviews rated 1-2 stars for Smiths Coffee Co Ltd t/a SMITHS of LONDON
“As a resolve I have opted for delivery by Smiths own van and driver”
“My secretary will contact you for your card details in order that we can reimburse your payment, or you can email th...”
“Disappointing order: 1large flavoured coffee tasted like mold and when I emailed request for refund/replacement nobod...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Smith's Coffee Co Ltd, trading as SMITHS of LONDON, is an artisan coffee roaster established in 1936. With over 80 years of experience, the company specializes in the selection and roasting of high-quality coffee beans, offering a diverse range of single-origin coffees and bespoke blends. In addition to their coffee offerings, they provide a selection of boutique teas under the brand Teasmiths, catering to a variety of tastes and preferences. The target market for Smith's Coffee Co includes coffee enthusiasts and tea drinkers seeking premium products crafted from sustainably sourced ingredients. The company also offers subscription services through their World Coffee Club, allowing customers to receive curated coffee selections regularly. With a commitment to customer satisfaction and a hassle-free return policy, Smith's Coffee Co aims to provide an exceptional experience for all coffee and tea lovers.
Smiths Coffee Co Ltd, trading as SMITHS of LONDON, garners high praise for its excellent coffee and outstanding service, with many customers expressing their obsession with the diverse flavors available. Reviewers frequently highlight the quick and efficient delivery, noting that their orders often arrive ahead of schedule. However, there are some notable complaints regarding the quality of certain coffee products, with a few customers reporting tasteless or poorly flavored options, particularly from recent orders. Issues with delivery reliability have also been mentioned, especially concerning the courier service. Despite these criticisms, the overwhelming majority of reviews reflect a strong satisfaction with the product quality and customer service. Overall, Smiths Coffee maintains a positive reputation among its clientele.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.