Smith & Friends Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We sold our house in thornaby through smith and friends and Lindsey and Claire couldn't have been more helpful. We pretty much left it all up to them and They made the whole experience very pleasant and easy for us. We can't fault their communication and attention to detail and work ethic. We would highly recommend them for future house sales
Very stressful time with solicitors but with the help of Rachel who helped every step of the way kept us up to date with what was happening and advising what steps to take . Would not have got through it without her
Good services
Lack of communication after it went to auction between yourselves and auction house, and misinformed about the auction process.
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I have recently sold a property via the Darlington office, from the valuation, negotiation and sales process the team there have been helpful and supportive. I wouldn’t hesitate in using Robinsons to sell a property.
Date of experience: February 2, 2022
I have been so pleased with the professionalism of all of the members of staff I have dealt with over the past few months from the Stockton on Tees office. From valuation to sale they have been efficient and extremely helpful. Their advice has been very much appreciated. Would gladly recommend Robinson's Estate Agency
Date of experience: February 1, 2022
Hi,i write this to thank Robinson letting group to help me to find a better house for us. The services were wonderful, especially from Paige, the letting property manager. My husband and myself are really happy and greatful with their whole services.Its really appreciatable.
Date of experience: February 1, 2022
US
I cannot thank Robinsons at Marton,Middlesbrough enough, particularly Elaine, who has been great from start to finish. She was a massive help with my 81yr old mother and made her feel a lot more relaxed about the full experience and was only too willing to help and assist with any query or problem we had especially after our solicitors weren't really any help at all. Nothing seemed to be a problem for Elaine. Robinsons were the sellers estate agent and they kept us to date every step of the way with what was going on. Thank you so much.
Date of experience: January 30, 2022
US
Me and my partner were buying our first home listed through Robinsons (Darlington Branch) and we were a bit unsure on the process with us being first time buyers. The staff were very friendly and welcoming and answered any queries we had quickly as well as giving us regular updates. Joy was particularly helpful guiding us through the process that came after we had put the offer in on the property. I couldn’t fault the agents and would recommended to any buyers
Date of experience: January 27, 2022
We recently completed the sale of our property using the Darlington branch,Our principal point of contact was Joy Crudas who kept us informed of progress during the whole process. We would certainly recommend Robinson's .
Date of experience: January 25, 2022
US
I recently sold my house using Robinson’s estate agents having first bought through them in 2016. I found the team to be very efficient, supportive and responsive. All of the staff seem very friendly and they worked hard to achieve a successful sale. I have no hesitation in recommending Robinson’s.
Date of experience: January 22, 2022
Extremely efficient and professional at the Darlington office They went the extra mile to get the sale despite numerous problems.Would recommend them especially Sally,Michelle and Joy at Darlington office
Date of experience: January 19, 2022
I met with Graham from the Ingleby Barwick office with a view to renting a property. As soon as I arrived, Graham was friendly, helpful and made me feel very comfortable. He was very knowledgable and even turned the heating on before I arrived! What a Gent! The staff have also been very helpful on the telephone… fingers crossed my application is successful!
Date of experience: January 18, 2022
