Smith & Friends Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We sold our house in thornaby through smith and friends and Lindsey and Claire couldn't have been more helpful. We pretty much left it all up to them and They made the whole experience very pleasant and easy for us. We can't fault their communication and attention to detail and work ethic. We would highly recommend them for future house sales
Very stressful time with solicitors but with the help of Rachel who helped every step of the way kept us up to date with what was happening and advising what steps to take . Would not have got through it without her
Good services
Lack of communication after it went to auction between yourselves and auction house, and misinformed about the auction process.
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smith-and-friends.co.uk833 total • Write a review
Polite, friendly service. I was kept up to date on progress of house purchase.
Date of experience: May 3, 2025
Elaine Crosby was very helpful indeed !! Always answering my questions etc !! Wish I could say the same for our estate agent !! Would definitely recommend to any body Thanks for all your help
Date of experience: May 2, 2025
US
Poor viewing, lack of and misinformation given re presence of CCTV and property access/shared access, poor handover of keys, no labels, no confirmation of security code or disablement of alarms when asked, poor service on entering the branch, no welcome, no greeting, blank faces, no congrats, inability to answer questions, provide information or niceties on key handover.
Date of experience: May 2, 2025
I did put a complaint forward through smith and friends complaints portal, so that explains everything. I appreciate the store manager, I think it was Richard, reached out to help the situation, but honestly, I'm not interested, I made my mind up that I won't use smith and friends again after the process had finished. To note, my experience is with the Darlington Branch.
Date of experience: May 2, 2025
By being pro-active and making a concerted effort to sell the property given to you....
Date of experience: April 25, 2025
I’d tried a few estate agents in the past until I was recommended smith and friends, now I wouldn’t recommend any other estate agent, very helpful and communicative throughout the sale of my house and the purchase of my new house. 1st class service, well worth the money.
Date of experience: April 25, 2025
Smith and Friends are really helpful, trustworthy and with fair communication and fair dealings. Highly recommend them especially Elaine and leah 👌.
Date of experience: April 25, 2025
