Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
4.6
Excellent
570 reviews
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💬Hasn't replied to negative reviews
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Review summary
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Not fit for purpose depending on your…
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written…
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
It’s mostly great but ……
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
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Website
skumawater.com
All reviews
570 total • Write a review
Showing 71 - 80 of 566 reviews
FV
Excellent produit
Excellent produit ! Fiable, et fonctionne parfaitement ! L’eau est top ! SAV très qualitatif !
Date of experience: May 23, 2025
CT
Guests Always Ask About It
Whenever friends or family come over, they notice it right away. It’s sleek and modern, and they always ask for a glass. It’s become a bit of a conversation piece.
Date of experience: May 23, 2025
AJ
Surprisingly budget-friendly long term
I hesitated at first because of the price, but I did the math, between bottled water, filters, and tea kettles, this is actually saving me money over time.
Date of experience: May 23, 2025
GM
We love it.
We have had our machine for about a year now. We still love it but that have been bumps in the road. I think we have had 2 replacement machines and a good 2 or 3 parts replaced on top of that. HOWEVER... we use it everyday as a family of 4 and the water tastes night and day compared to our Scottish Tap water. You do need to keep on top of the cleaning but it's a once a month task for us due to the volume we drink. Even the dog gets filtered water now lol.
Date of experience: May 22, 2025
JH
Every glass feels like something
Every glass feels like something special. I even catch myself smiling when I pour a glass, never thought I’d say that about water.
Date of experience: May 22, 2025
AG
Customer support was genuinely helpful
I had a small issue with the minerals cartridge and reached out. They responded quickly and sorted everything without fuss. Felt really taken care of.
Date of experience: May 21, 2025
AM
I’ve finally ditched plastic bottles
It feels so good not having to buy bottled water anymore. Not only am I saving money, but I’m also reducing my plastic use. Total win win.
Date of experience: May 21, 2025
D
DA
US
Refreshing Hydration with a Sustainable Twist!
I recently purchased the Infusion™️ refill bundle with Hydration Boost / Sunshine Support from Skuma Water and have been thoroughly impressed. The pouches are easy to use and add a delightful zest to my daily water intake, making hydration more enjoyable. Skuma's commitment to sustainability also adds to the appeal. Excellent product and service—highly recommended!
Date of experience: May 20, 2025
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