Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
4.6
Excellent
570 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Not fit for purpose depending on your…
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written…
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
It’s mostly great but ……
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
skumawater.com
All reviews
570 total • Write a review
Showing 61 - 70 of 566 reviews
SB
It’s sleek
It’s sleek, modern, and doesn’t take up too much space. Like I mean the fact that its. Uk company is the icing on the cake for my wife and I.
Date of experience: May 27, 2025
AC
The mineral infusion is such a smart touch
I initially bought it for the reverse osmosis part but I must say the minerals really do make a difference in taste and I also feel healthier when drinking the water
Date of experience: May 27, 2025
FN
Perfect during busy mornings
The only kind of annoying thing is the noise level but other than that this thing is genius!
Date of experience: May 27, 2025
JO
Usually
Usually, I’m the only one excited about kitchen gadgets, but this one? Everyone in the house uses it daily. Even the kids refill their bottles without being told.
Date of experience: May 27, 2025
CN
I ACTUALLYY feel healthier cuz
I ACTUALLYY feel healthier cuz I've been drinking more water
Date of experience: May 27, 2025
ÉD
Une eau exceptionnelle à la maison !
Une machine formidable et simple d’utilisation ! Mon quotidien a littéralement changé depuis l’arrivée de ma machine Sküma dans ma cuisine : l’eau que toute ma famille boit est plus pure débarrassée de tous les pesticides, métaux lourds et résidus de médicaments La technologie de filtration est impressionnante et j’apprécie la possibilité de personnaliser les effets de l’eau (minéralisation, vitamines, immunité …) sur notre santé La machine est moderne, intuitive et a trouvé très facilement sa place sur le plan de travail Livraison rapide et service client très réactif / à l’écoute : une expérience parfaite du début à la fin Je recommande Sküma les yeux fermés !
Date of experience: May 24, 2025
EC
I had a moan about SKUMA
I had a moan about SKUMA - the response I have received from the CEO of the company has been EXEMPLARY. The concern shown, the kindness and the generosity has been truly beyond the call of duty. I am now a FAN and have started afresh with my SKUMA MACHINE and I want everyone to look into this equipment as it is absolutely necessary for your health to have clean water - nothing is more important - so get a SKUMA machine - looks great and does a great job!
Date of experience: May 23, 2025
AF
Super produit pour voir une eau de…
Super produit pour voir une eau de qualité peu encombrant facile d’utilisation n’hésitez pas
Date of experience: May 23, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.