Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
4.6
Excellent
570 reviews
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Review summary
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Not fit for purpose depending on your…
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written…
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
It’s mostly great but ……
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
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Website
skumawater.com
All reviews
570 total • Write a review
Showing 431 - 440 of 566 reviews
J
JH
US
We now enjoy drinking water in London
The water filter aspect is amazing. It’s improved our experience of drinking water in central london dramatically. The supplemental water minerals are a pain. The machine defaults to using them so they get wasted on random things like filing the kettle. Also the bottles arrive leaking and there is too much packaging.
Date of experience: February 10, 2024
IT
I have no delivery
No delivery and you ask me for experience. Where is the parcel
Date of experience: February 9, 2024
BF
Prompt delivery. Customer service. Water taste.
Prompt delivery, excellent customer service! And the water truly tastes great
Date of experience: February 8, 2024
TH
Great company and awesome product
Great company. Very responsive and have sorted a minor problem very quickly and efficiently. Love the product too!! Highly recommended so far!
Date of experience: February 8, 2024
LK
Purified water without all the plastic…
Purified water without all the plastic waste of bottled water.
Date of experience: January 28, 2024
SW
disappointed
I emailed the company with some questions and have still had no reply to my email. I was holding off to review until I got a response but as I’m being ignored I will post my review regardless. The filter arrived with no instructions other than how to set it up. It wastes a hell of a lot of water, you are emptying the waste tank several times a day and refilling the tank often, it does not give you hot water, only lukewarm and the minerals also don’t last very long at all. The water does taste lovely, very clean and fresh. However I’m just not as impressed as I hoped I would be, it takes up quite a bit of room and is very loud when taking water from the tank and filling up the waste. I think improvements could be made and if they could actually respond to people’s emails that would be great too. Find a way of improving how much water it wastes definitely as this is a huge downfall unfortunately. And a hot cup of tea would be lovely.
Date of experience: January 17, 2024
CV
Been using for a few months now and…
Been using for a few months now and find it great. Could do with an extended waste tank as it fills up too quick
Date of experience: January 9, 2024
RN
Great product and great tasting water
Great product and great tasting water. Any small issue or question I have regarding the machine the sküma team are always very responsive and helpful to assist! It takes clean tasting water to another level. Very satisfied
Date of experience: January 8, 2024
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