Hot water issues
I’ve very happy with my skuma the only thing I have a issue with is the hot water just not hot enough for tea and coffee with milk
4.6
Excellent
570 reviews
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Review summary
Sküma Water is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Not fit for purpose depending on your…
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written…
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
It’s mostly great but ……
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male. The water isn’t really hot enough for tea but saying that it does make a decent cup. I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own. The infusions can work out expensive but since using the machine I hardly ever have cramp issues. It’s nice to get rid of my kettle. Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water. When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out. So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
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Website
skumawater.com
All reviews
570 total • Write a review
Showing 421 - 430 of 566 reviews
DG
I've had some problems with the…
I've had some problems with the product. They were resolved fast and in an efficient manner. Product does what it is supposed to. I am satisfied. Water tastes great. The customer experience oriented online help ensures that all of your problems will be resolved. Reccomend
Date of experience: March 10, 2024
PC
It's very nice
The device is very good, the taste of the water has changed, it feels like pure water. Thank you
Date of experience: March 6, 2024
NS
Nivas S
US
Top Notch Product. Great customer service.
The product and the team behind the scenes are amazing. I have been waiting for years to move out from bottled water and Sküma has delivered exactly what I was after. Simple to use and no hassle of plumbing and draining. The customer support was top notch and have resolved all my issues and followed up to closure. I would definitely recommend if anyone is thinking of moving out from bottled water.
Date of experience: March 4, 2024
MS
Mehmet S
US
Good purchase
First of all, I should say I am quite happy about my purchase. I was looking for a tabletop, water machine to drink alkaline water, without installation hassle and not paying thousands. It definitely serves my purpose. The subscription system works well and mineral water bottles last long as it is said. The glass bottle, sent as a gift was very nice. As a happy customer; here is some feedback for some improvement. 1-Rather than Changing the mineral water bottles (alkaline and coffee) regularly, I wish the machine had both and I could select the one I want to use. 2-The waste water section could be a bit bigger since our water is hard it fills very often. 3-Some of the mineral bottles that came with the subscription leaked. Whenever I get it, I don't keep them in their nice box, but out in a vertical position. 4-Other than an explanation video which helps a lot, I think a well-written manual is needed to send during the purchase. 5- Making the machine work a bit more silently would be an improvement.
Date of experience: March 4, 2024
RL
I had an absolutely AMAZING experience!
I had an absolutely AMAZING experience with Skuma. Although the machine didn't work when I first installed it, Jasmeet from customer service solved it right away after I sent him some videos. Lama was also emailing to check in and the water does taste a lot better, so I very highly recommend it. :)
Date of experience: February 29, 2024
LS
Absolutely great filter and very easy…
Absolutely great filter and very easy to install!
Date of experience: February 26, 2024
RF
Great customer service and a quick…
Great customer service and a quick response
Date of experience: February 16, 2024
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